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Nitrotigerzz's avatar
5 years ago

My friends and I cannot see each other online

Since over a entire year of using Origin to play Apex Legends, my friend and I often have the issue of being online and not seeing each other on our friends list. Due to this, we cannot join each other to play games. Instead, we have to both restart Origin and Apex until the system recognizes we are online and displays it to the other. This sometimes takes 20 minutes. 

It sometimes happens when I first log in during the morning, and can't see my friend on my friends list. This is both within Apex and in Origin. Another time it happens, is after we're playing for a while on our main accounts, when my friend jumps on his alternative account. He'll log in and both of us cannot see the other as online. We'll have to play the game of restarting until it works, which can take some time.

I can't imagine this being an issue on both of our ends. When I use Apex on Steam, the issue persists. It has to be an origin issue. To be honest, origin has been not a smooth experience during many of my friends' time using it.

2 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @Nitrotigerzz quite often when this issue occurs it is in fact a network or ISP issue.


    Is it possible to test on another network to see if you see the same issue? If you can use mobile data and your phone as a hotspot this would be great.


    Darko

  • This issue never occurs when my friends and I use Steam's communication platform or Epic Games', so I don't think it is due to our internet. 

    It's fixable if we repeatedly restart origin / Apex. Sometimes once, sometimes several times. 

    I could test it using mobile hotspot with origin, but not Apex as I don't want to eat up my hotspot data.

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