This issue has not been fixed. It has persisted for going on 48 hours for some people. It would not hurt anyone if EA was a bit more honest and transparent in moments like this instead of copy pasting instructions.
To others reading this: please upvote this if your issue is also still unresolved.
I'm experiencing the "Sign in failure" issue described above. Thanks @EA_Darko for the tips, but they made no difference for me (and it is obvious why from the P.S. below). I also submitted a report to Origin via Origin Error Reporter including diagnostics. Here's my report ID: 1178c3edb087891b. Where should I send this to initiate next round of debugging? I'm fluent in software engineering and at your disposal to help with troubleshooting.
Despite the latest tweet stating that "The issues impacting EA Help, AHQ, Origin and connectivity across all titles are now resolved." I am under the impression (from reading around the threads here) that I'm not alone to whom this statement still doesn't apply.
Thanks for any response and good luck with the fixing!
P.S.1 my data: My brother had the same issue yesterday and had it resolved a bit after midnight, so I'm assuming there's been a DB-ish mishap somewhere @ EA (?) and current efforts include lot of progressive backup restoration (or something of the sorts) of the affected accounts data based on chunks they've been stored on. I only registered my account and purchased my first game 2 days ago (1 day before the disaster) so I'm assuming some of my accounts data was not yet replicated across DB clones when the mishap happened. When you put the 2 accounts next to each other (mine and my brothers) on a single PC, one of them (his) already logs in without issue, while the other one (mine) doesn't.
P.S.2 to EA: Please try to be more honest with your customers about what's going on when your products break in the future, as this feels a lot like a cover-up of some very specific mishap with some very non-informative press (e.g. DDoS, ok but as a result of those, what actually happened that causes our issues?), especially for people with engineering background, this is a bit frustrating as those are just curious what's going on and capable of understanding and might be even able to help.
P.S.3 to UX team: This is also message to the UX design team of Origin client. Messages of the sort "Something broke. Sorry. Try us later." are very frustrating. Put in at least an option to view some details / debug logs / error trace, or just redesign the error messages to be at least a bit more informative. This trial - error debugging is the most frustrating kind and if customer can be spared of it, they should be. People are getting more and more technically fluent these days (especially on PC) so there's an argument for putting at least an option in.
