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Anonymous's avatar
Anonymous
11 years ago
Solved

Origin app crashes upon launch in Mac OS X Yosemite

I know there have been similar threads about the app failing to install based on security settings (http://answers.ea.com/t5/Origin/Origin-download-error-in-OS-X-Yosemite/m-p/3222649/highlight/true#M...
technical issues
  • EA_Nils's avatar
    EA_Nils
    11 years ago

    Thanks for checking so quickly!

    Similarly, there are two other plugins that cause frequent crashing in our telemetry:

    It appears that a number of people are crashing due to Facebook Photo Updater, an old Facebook plugin (fbplugin_1_0_3.plugin) that seems to have caused problems for other browsers as well. Here’s a thread about it on Mozilla: https://bugzilla.mozilla.org/show_bug.cgi?id=1086977

    We are looking at options to stop the Origin Mac Client from loading this plugin but until then the easiest way to address this would be by manually deleting the plugin. Here are the steps on how to do it from the Finder:

    1. In the Finder, select “Go to Folder…” in the “Go” menu.
    2. When prompted for “Go to the folder:”, enter “~/Library/Internet Plug-ins” (without the quotation marks).
    3. Look for a plugin beginning with “fbplugin” and select it.
    4. Select “Move to trash” in the “File” menu.
    5. Again, select “Go to Folder…” in the “Go” menu.
    6. When prompted for “Go to the folder:”, enter “/Library/Internet Plug-ins” (without the quotation marks) - similar to before but without the ~ (tilde) character.
    7. Look for a plugin beginning with “fbplugin” and select it.
    8. Select “Move to trash” in the “File” menu.
    9. Try starting Origin and see if it no longer crashes.

    Another plugin whose older versions may be problematic is the DirectorShockwave.plugin - update to the most recent version if you have it installed.

L3mur_8655's avatar
L3mur_8655
11 years ago

 Here's a list of my plugins (none in ~/Library/Internet Plugins so this is from /Library/Internet Plugins)

I used a spoiler due to the sheer size of the list 🙂

Spoiler

Default Browser.plugin

DirectorShockwave.plugin

DivX Web Player.plugin

DRM Plugin.bundle

Flash Player.plugin

flashplayer.xpt

Flip4Mac WMV Plugin.plugin

Google Earth Web Plug-in

huludesktop.webplugin

iLok Client Helper Plugin

iPhotoPhotocast.plugin

ipxBrowserPlugin

JavaAppletPlugin.plugin

JBoss

Myriad Music Plugin.plugin

NPMetaStream3.dll

nsIQTScriptablePlugin.xpt

OVSHelper.plugin

Photo Center Plugin.plugin

Quartz Composer.webplugin

QuickTime Plugin.plugin

RealPlayer Plugin.plugin

SharePointBrowserPlugin.plugin

SharePointWebKitPlugin.webplugin

Silverlight.plugin

ToontownBundleManager.plugin

Unity Web Player.plugin

  • L3mur_8655's avatar
    L3mur_8655
    11 years ago

    Thanks for getting back. They both are up to date, I got shockwave to the most recent version when I was troubleshooting earlier and Flash Player is up to date (I just checked).

    • EA_Nils's avatar
      EA_Nils
      Icon for Community Admin rankCommunity Admin
      11 years ago

      @L3mur_8655 Hi again,

      Are you also seeing the same crash code? 

      Press Command-Shift-G to open the prompt and type:

      ~/Library/Application Support/Origin/Logs/

      Now open the Client_Log.txt and post the the crash code you can see. It should look similar to this:

      60 Dec 16 21:59:04.366 Event Notify 2955522048Crash Code: 0b5

      Thanks for checking,

      Nils

      • L3mur_8655's avatar
        L3mur_8655
        11 years ago

        The crash log does not have any 0b5, but here it is anyways:

        Spoiler
        0 Mar 4 21:23:58.212 Event Init 2689044948Logfile: /Users/XXXXXXXX/Library/Application Support/Origin//Logs/Client_Log
        1 Mar 4 21:23:58.214 Event Init 2689044948Local time: Wed Mar 4 16:23:58 2015
        2 Mar 4 21:23:58.216 Event init 2689044948Version: 9.5.6.697
        3 Mar 4 21:23:58.217 Event DumpCommandLineToLog 2689044948Cmdline Param: /downloadConfigSuccess:59 Cmdline Param:
        4 Mar 4 21:23:58.220 Event ConnectionStatesService 2689044948connecting global connectionStateChanged
        **5 Mar 4 21:23:58.329 Error parseConfiguration 2689044948Configuration contains wrong number of values
        **6 Mar 4 21:23:58.330 Error parseConfiguration 2689044948Configuration contains an unrecognized key StoreOrderHistoryURLV2
        **7 Mar 4 21:23:58.331 Error parseConfiguration 2689044948Configuration contains an unrecognized key StoreSecurityURL
        **8 Mar 4 21:23:58.332 Error parseConfiguration 2689044948Configuration contains an unrecognized key StorePrivacyURL
        **9 Mar 4 21:23:58.333 Error parseConfiguration 2689044948Configuration contains an unrecognized key StorePaymentAndShippingURL
        **10 Mar 4 21:23:58.334 Error parseConfiguration 2689044948Configuration contains an unrecognized key StoreRedemptionURL
        11 Mar 4 21:23:59.240 Event init 2689044948Cloud save setup
        12 Mar 4 21:24:00.872 Event create 2689044948create PendingActionFlow
        13 Mar 4 21:24:00.873 Event create 2689044948create CommandFlow
        14 Mar 4 21:24:00.873 Event OriginApplication 2689044948Common controls setup
        15 Mar 4 21:24:01.815 Event startEscalationServiceApp 2689044948Checking the escalation service install
        16 Mar 4 21:24:01.916 Event startEscalationServiceApp 2689044948The escalation service is ready
        17 Mar 4 21:24:09.362 Event OriginApplication 2689044948Environment: production
        18 Mar 4 21:24:09.366 Event OriginApplication 2689044948LSX thread starting
        19 Mar 4 21:24:09.367 Event startLSXThread 2689044948Start
        20 Mar 4 21:24:09.369 Event startLSXThread 2689044948Done
        21 Mar 4 21:24:09.370 Event startServiceAreas 2954989568Started XMPP Service area
        22 Mar 4 21:24:09.372 Event startServiceAreas 2954989568Started Utility Service area
        23 Mar 4 21:24:09.373 Event OriginApplication 2689044948Login setup
        24 Mar 4 21:24:09.374 Event startServiceAreas 2954989568Started SDK Service area
        25 Mar 4 21:24:09.376 Event startServiceAreas 2954989568Started SDK Commerce Service area
        26 Mar 4 21:24:09.377 Event DynamicDownloadController 2954989568[DDC] Controller created.
        27 Mar 4 21:24:09.379 Event startServiceAreas 2954989568Started SDK Progressive Installation Service area
        28 Mar 4 21:24:09.380 Event startServiceAreas 2954989568LSX workers started
        29 Mar 4 21:24:09.382 Event startServiceAreas 2954989568All service areas have completed startup
        30 Mar 4 21:24:09.427 Event OriginApplication 2689044948Announce presence
        31 Mar 4 21:24:09.428 Event OriginApplication 2689044948Read settings file
        32 Mar 4 21:24:09.429 Event OriginApplication 2689044948Social slot setup
        33 Mar 4 21:24:09.461 Event OriginApplication 2689044948[_-_-_-_-_-] GetTelemetryInterface()->SendBootTelemetry()
        34 Mar 4 21:24:09.462 Event OriginApplication 2689044948[_-_-_-_-_-] GetTelemetryInterface()->SendBootTelemetry()
        35 Mar 4 21:24:09.463 Event OriginApplication 2689044948Done
        36 Mar 4 21:24:09.561 Event create 2689044948create MainFlow
        37 Mar 4 21:24:09.563 Event MainFlow 2689044948construct MainFlow
        38 Mar 4 21:24:09.564 Event createPath 2689044948[information] Testing for existence of path: /Users/XXXXXXXX/Library/Application Support/Origin
        39 Mar 4 21:24:09.564 Event createPath 2689044948[information] Path: [/Users/XXXXXXXX/Library/Application Support/Origin] already exists.
        40 Mar 4 21:24:09.565 Event exists 2689044948 [information] Testing for file existence: /Users/XXXXXXXX/Library/Application Support/Origin/.guardfile
        41 Mar 4 21:24:09.566 Event testPrematureTermination 2689044948[warning] Guard file for application FOUND. Telemetry generated.
        42 Mar 4 21:24:09.567 Event createPath 2689044948[information] Testing for existence of path: /Users/XXXXXXXX/Library/Application Support/Origin
        43 Mar 4 21:24:09.567 Event createPath 2689044948[information] Path: [/Users/XXXXXXXX/Library/Application Support/Origin] already exists.
        44 Mar 4 21:24:09.568 Event open 2689044948[-----] Created guard file: /Users/XXXXXXXX/Library/Application Support/Origin/.guardfile
        45 Mar 4 21:24:09.569 Event testPrematureTermination 2689044948[-----] Guard file for application generated.
        46 Mar 4 21:24:09.571 Event startRTPFlow 2689044948start RtP flow
        47 Mar 4 21:24:09.572 Action FeatureCalloutController 2689044948Creating feature callout controller
        48 Mar 4 21:24:09.573 Event performPostConstructionInitialization 2689044948Proceed with login flow
        49 Mar 4 21:24:09.642 Event startLoginFlow 2689044948Initial login msg:
        50 Mar 4 21:24:13.070 Event validateOfflineWebApplicationCache 2689044948Web application cache path: /Users/XXXXXXXX/Library/Application Support/Origin
        51 Mar 4 21:24:13.071 Event validateOfflineWebApplicationCache 2689044948Web application cache path: /Users/XXXXXXXX/Library/Application Support/Origin
        52 Mar 4 21:24:13.072 Event loginUrl 2689044948LoginViewController: loginUrl - getOfflineUrl=false global connection state =true
        53 Mar 4 21:24:13.073 Event loginUrl 2689044948Logging in online
        54 Mar 4 21:24:13.074 Event loadLoginPage 2689044948loadLoginPage[https://accounts.ea.com/connect/auth]
        55 Mar 4 21:24:13.106 Event validateOfflineWebApplicationCache 2689044948Web application cache path: /Users/XXXXXXXX/Library/Application Support/Origin
        56 Mar 4 21:24:13.121 Event show 2689044948Show login window
        57 Mar 4 21:24:13.153 Event onGeoCountryResponse 2689044948Country code:US
        58 Mar 4 21:24:13.601 Event onUrlChanged 2689044948onUrlChanged: url = [https://signin.ea.com/p/pc/login]
        59 Mar 4 21:24:19.277 UNUSED 2689044948

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