Forum Discussion

cyberstxr's avatar
cyberstxr
3 years ago
Solved

Origin Empty Library

Hello! So I went to open origin because last night when i played I noticed a glitch and i might need to repair my game. The next day, today, i opened origin and found that it said my game library was...
technical issues
  • EA_Darko's avatar
    EA_Darko
    3 years ago

    Hey @ubloony1961 best to speak with one of our phone or chat support advisers as they will be better able to assist you. 

    You can contact our live support at help.ea.com.  

    To  speak with a chat or phone adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to begin a chat or request a call back.

     

    Darko

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
3 years ago

Hey @ubloony1961 when you say you changed your email and password did you update these on your existing EA account or did you create a new one which you are hoping to link to your EA account?

Generally if you are unable to log into Origin you would not be able to update your details.


Darko 

ubloony1961's avatar
ubloony1961
3 years ago

No I went into Origin put my password in but kept saying password not recognised so I changed both but I didn't update it perhaps that's why I lost all my games also created new ea account has had problems with that too 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @ubloony1961 best to speak with one of our phone or chat support advisers as they will be better able to assist you. 

    You can contact our live support at help.ea.com.  

    To  speak with a chat or phone adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to begin a chat or request a call back.

     

    Darko

About Origin for Mac

Discuss Origin for Mac and your favorite games, and meet other players in the Origin Mac community to play with.24,751 PostsLatest Activity: 9 hours ago