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strationd's avatar
strationd
13 years ago
Solved

Origin is incorrectly reading my hard drive space

I have 200gb of free space, but Origin gives me the "Your computer does not have enough space available to download this game. Please free up some space on your hard drive and try downloading again."...
technical issues
  • strationd's avatar
    strationd
    13 years ago

    found a solution

    From the Start menu, select Computer.
    Select the C: drive.
    Select the ProgramData folder. If this folder does not appear, press Alt, select Tools, then Folder Options. Select the View tab, then check Show hidden files, folders, and drives.
    Right-click the Origin folder and select Delete.

strationd's avatar
strationd
13 years ago

found a solution

From the Start menu, select Computer.
Select the C: drive.
Select the ProgramData folder. If this folder does not appear, press Alt, select Tools, then Folder Options. Select the View tab, then check Show hidden files, folders, and drives.
Right-click the Origin folder and select Delete.

    • Straatford87's avatar
      Straatford87
      Icon for DICE Team rankDICE Team
      9 years ago

      @majkoMarac69x

      You bumped an old topic so your issue might not be related to what these users were experiencing.

      Could you clarify your exact issue and any related error messages? Note that if you are having issues with disc space that you check that you HDD is not formatted as a FAT32.

    • Kraton_Haddock's avatar
      Kraton_Haddock
      6 years ago
      @majkoMarac69x Same, didn't help. Even tried selecting a new location for both the legacy installers to go instead of the default above mentioned folder, and a new location for the game installs to go, and it STILL gives this error. EA clearly doesn't care because their community managers refuse to provide a solution to what is still clearly broken.
  • Anonymous's avatar
    Anonymous
    8 years ago

    So i got to that point of moving the Origin Client to my hdd to free up space on my ssd, but it wont let me delete origin from the program files, it says that the file is open in another program. Help?

      • WarEternal007's avatar
        WarEternal007
        6 years ago

        I tried everything i can find. And no a simple reset doesnt help lol 

    • Kraton_Haddock's avatar
      Kraton_Haddock
      6 years ago
      @lavster613 restart your computer and then quickly delete the files before any of them can be in use elsewhere. I did that but it still doesn't fix the problem.
  • Kraton_Haddock's avatar
    Kraton_Haddock
    6 years ago

    I have completely reinstalled Origin from scratch, gave it a custom download location, gave it custom download locations both for game downloads AND for everything that normally goes in the Program Data folder, AND I have over 550GB of free space on my hard drive, yet Dead Space 3 + Awakened DLC (a little over 10GB according to Origin) still won't install past 23% claiming I've run out of space. I've done everything that everyone else has suggested to try, but now not only can I not even REINSTALL Dead Space 3 (it was already installed before this), but I've managed to reinstall Sims 4 + all my DLCs for it which is 14.73GB according to Origin, which PROVES I had enough space to download, just Origin refuses to download for Dead Space 3 for some reason.

    Edit: Nope, APPARENTLY it only refuses to download past 23% if I try downloading Dead Space 3 AND Awakened DLC at the same time. I just installed Dead Space 3 successfully again, but it yet again says I'm out of space if I try downloading Awakened. Clearly it's a bug with the Awakened DLC, and EA either needs to patch it or give me my money back because they sold me a useless defective software that won't even download.

    • fmaga24's avatar
      fmaga24
      6 years ago

      The same thing is happening to me. I've restarted my computer multiple times and I've deleted and reinstalled the Origin launcher and I'm still getting the "Hard drive is full" even though I have 266 GB of free space. My storage is the NTFS type and I'm unable to access the Origin settings because the popup won't close. I only have one hard drive for storage so I can't put any files anywhere else. I'm not even downloading a game anymore and the "Hard drive is full" is still coming up. I've tried deleting games to free up even more space but nothing changes. I can't play any games or use the Origin launcher whatsoever. Whatever the problem is, I've tried everything and believe it is something wrong with EA's faulty launcher.

      • sk1lld's avatar
        sk1lld
        Legend
        6 years ago

        Same problem here, 240 GB of free storage on Hard Drive and says I don't have enough HD space? So I completely uninstalled Origin, %programdata%, %appdata% scoured the registry and uninstalled all traces of EA and Origin. Restarted and reinstalled Origin, made a new folder on second SSD and pointed the installer there, and guess what! I get the same error message and expansions won't install. Not enough Hard Drive space on the second drive. Sent 3 error reports.

        It is obvious that something is broken with the installer, The second drive had more space than the C: drive.

        Guess EA doesn't want to sell me any more games.

    • KiRA666_DC's avatar
      KiRA666_DC
      6 years ago
      @Kraton_Haddock Im having exactly the same problem, in the same game, my Dead Space 3 downloads normally, but the Awakened DLC always gets the message error: Not Enough Space... I've already tried everything, but nothing works.. I hope for a fast solution, my savegame only opens if Awakened DLC is installed
    • Straatford87's avatar
      Straatford87
      Icon for DICE Team rankDICE Team
      6 years ago

      @Kraton_Haddock  @fmaga24 @sk1lld @KiRA666_DC @jbondguy007 

      Hi there,

      Sorry to hear that you're having trouble downloading your Dead Space 3 DLC.

      We're investigating what's causing this issue. It would help us if you could provide an Origin Error Report after having tried the download:

      https://help.ea.com/en-us/help/origin/origin/how-to-use-origin-error-reporting/

      Please reply to this thread with the Report ID number, and we'll check it out.

      Thanks!

      • KiRA666_DC's avatar
        KiRA666_DC
        6 years ago
        @Straatford87 This is my second Error Report, the Report ID is: 1046f9cba017d8bb
  • jbondguy007's avatar
    jbondguy007
    6 years ago

    The solution to this thread helped me. Cheers!

    Quick note to add to the solution: If you can't delete the Origin folder in ProgramData due to being "open in another program", start task manager (Ctrl + Shift + Esc) and in the "Processes" tab, kill the processes for "Origin" and "OriginWebHelperService" (by right-clicking them and clicking "End process"). Also do a quick sweep of the other processes, and make sure no other Origin-related processes are running (such as OriginClientService).

    Basically, Windows will not let you modify or delete files if a process is using them, and just closing Origin does not stop the background tasks. Once you've killed all processes related to Origin, you can freely delete the Origin folder in ProgramData.

    Thought I'd mention it because I noticed a few comments related to this specific issue.

  • Tommy_the_Rabbi's avatar
    Tommy_the_Rabbi
    6 years ago

    Doesn't work, can't delete the folder because it's 'in use', Origin just wants me to spend money without giving me what I paid for.

  • OrthodoxPsycho's avatar
    OrthodoxPsycho
    6 years ago

    This never worked for me unfortunately ☹️ Has anyone found a solution for this besides deleting the origin folder from the program data? The popup window that I have no more space in HDD is annoying as I have to click close literally 20 times, and can't even download DLCs (New quests) for Witcher 3 ☹️ 

    • iddqd_14's avatar
      iddqd_14
      6 years ago
      @OrthodoxPsycho my situation is exactly the same, EA won't answer. I'm not going to buy another game at Origin, thats for sure.
  • Mugofloife's avatar
    Mugofloife
    6 years ago

    it didnt let me delete what should i do ??

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