Origin Sims 4 "download failed"

@heyburak Close Origin.

Go to D:\Program Files (x86)\Origin Games\The Sims 4\__Installer\vc\vc2010sp1\redist. Install vcredist_x64.exe and vcredist_x86.exe. If either of those fail to install or if this directory doesn't exist, let me know.

Next, go to D:\Program Files (x86)\Origin Games\The Sims 4\__Installer\vc\vc2013\redist. Install vcredist_x64.exe and vcredist_x86.exe. If either of those fail to install or if this directory doesn't exist, let me know.

Once these four have been installed, try again.

Also, when you originally removed the game, did you uninstall it via Origin or via Windows-instellingen > Apps > Apps en onderdelen, or did you manually delete the game directory?

Moved folder to C:
Repaired, redownloaded again on Origin but failed again ☹️

@heyburak 

1. Still error 327684:1, or something else?
2. Which drive is Origin currently installed on, C or D?
3. Where is Origin set to install games (in the Origin menu, Origin > Applicatieinstellingen > Installaties en opgeslagen spellen tab > Op je computer - Locatie gamebibliotheek)?
4. Is "The Sims™ 4" showing as installed in Windows-instellingen > Apps > Apps en onderdelen?
5. When you originally removed the game, did you uninstall it via Origin or via Windows-instellingen > Apps > Apps en onderdelen, or did you manually delete the game directory?
6. Do you have any other Origin games currently installed?
7. Do you want the Origin client and Origin games installed to your D drive, or just the Origin games?

While in Apps en onderdelen, uninstall any listings for Microsoft Visual C++ 2010 x64 Redistributable, Microsoft Visual C++ 2010 x86 Redistributable, Microsoft Visual C++ 2013 x64 Redistributable, and Microsoft Visual C++ 2013 x86 Redistributable. Just uninstall the 2010 and 2013 x64 and x86 redistributables; do not uninstall any other Microsoft Visual C++ redistributables (e.g. 2015-2019) at this time.

If you manually deleted the game directory instead of uninstalling the game via Origin or Windows-instellingen > Apps > Apps en onderdelen, then:

• Press the Win + R keys on your keyboard. In the Uitvoeren box, type regedit, then select the OK button. When prompted, "Wilt u toestaan dat deze app wijzigingen aan uw apparaat aanbrengt?", select "Ja".
• To be on the safe side, back up your Windows Registry before proceeding. In the Register-editor menu, select Bestand > Exporteren. Give the .reg file a name, and save the .reg file someplace you will remember it in case you need it.
• In Register-editor, press the Ctrl + F keys on your keyboard. Type C:\Program Files (x86)\Origin Games\The Sims 4. Press Enter on your keyboard. See if any results are found. If a result is found, you can press F3 on your keyboard to search for the next result (if there is one). Continue the search (F3) until the entire registry has been searched. For the sake of thoroughness, once that search is complete, repeat the process except search the entire registry for D:\Program Files (x86)\Origin Games\The Sims 4 (or wherever you designated as the installation directory on D). Were there any registry entries for C:\Program Files (x86)\Origin Games\The Sims 4? What about D:\Program Files (x86)\Origin Games\The Sims 4 (or wherever you designated as the installation directory on D)?
• Again, if you uninstalled The Sims 4 via Origin or Windows-instellingen > Apps > Apps en onderdelen, don't bother searching Windows Registry.

@heyburak I made an edit to my previous post after your most recent post. Please see questions 6 & 7 before we proceed further. Also, with regard to question 2, I meant which drive is the Origin client currently installed on.

Also, were you wanting the entirety of your Documenten directory on the D drive, or just the Electronics Arts\The Sims 4 subdirectory within it? Did you previously move the entirety of your Documenten directory to the D drive, or just Electronic Arts\The Sims 4? If you moved the entirety of your Documenten directory, did you cut and paste it, or did you follow a procedure like this https://www.windowscentral.com/how-move-default-user-folders-new-drive-windows-10?

Your D drive is internal, correct?

• Uninstall Origin following the "Origin grondig verwijderen" directions at https://help.ea.com/nl/help/origin/origin/manually-uninstalling-origin/.
• Uninstall Microsoft C++ 2015-2019 Redistributable x64 and Microsoft C++ 2015-2019 Redistributable x86 (via Apps en onderdelen).
• Delete any installation and game files for The Sims 4. Do not delete anything in Documenten; only delete any installation or game files remaining in C:\Program Files (x86)\Origin Games\The Sims 4 and D:\Sims 4 (if that was the installation path you were using on your D drive).

Run regedit again, searching for all instances of C:\Program Files (x86)\Origin Games\The Sims 4. Do you have mentions of C:\Program Files (x86)\Origin Games\The Sims 4 in any of the following:

• Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Maxis\The Sims 4
• Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Maxis\The Sims 4
• Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{48EBEBBF-B9F8-4520-A3CF-89A730721917}
• Computer\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules
• Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules

@heyburak 

• Reboot your computer if you haven't already.
• Download vc_redist.x86.exe and vc_redist.x64.exe under the heading "Visual Studio 2015, 2017 en 2019" at https://support.microsoft.com/help/2977003/the-latest-supported-visual-c-downloads. Install both.
• Download Origin from this link. Once it has downloaded, right-click OriginSetup.exe and select Eigenschappen from the context menu. On the Algemeen tab in the Eigenschappen window, at the bottom, tick the Blokkering opheffen box. Then select the OK button.
• Run the OriginSetup.exe installer, and change the installation location to a location on your D drive (e.g. D:\Program Files (x86)\Origin). If you are running any security software, you might want to pause it (i.e. temporarily turn it off) before installing Origin, then unpause it once Origin has finished installing.
• Once Origin is installed and you've signed in, verify that the client is set to install games to the location you want (in the Origin menu, Origin > Applicatieinstellingen > Installaties en opgeslagen spellen tab > Op je computer - Locatie gamebibliotheek), such as D:\Program Files (x86)\Origin Games (in this setup, The Sims 4 would install itself to D:\Program Files (x86)\Origin Games\The Sims 4).
• Try to download and install The Sims 4. If the download works, we can discuss your Documenten\Electronics Arts\The Sims 4 options for saves and custom content. If The Sims 4 doesn't download, we can try a couple more approaches.

@heyburak You manually create the "Program Files (x86)" directory on your D drive (the way you would a standard new folder). In Verkenner, once you've navigated to your D drive, you can press the Ctrl + Shift + N keys on your keyboard, or click the Nieuwe map button in the lintmenu, or right-click and select Nieuw > Map from the context menu. Then name the folder Program Files (x86). Once the Program Files (x86) directory has been created on your D drive, start the OriginSetup.exe installer, choose to change the installation location, and select the newly created Program Files (x86) directory on your D drive. I have installed Origin to Program Files (x86)\Origin on another drive; it works. You can install Origin to your C or D drive; it doesn't require installing it to Program Files (x86) on your D drive; you could install it to any folder, such as D:\EA\Origin, for example. I use "Program Files (x86)" for continuity and separation.

@CantirasDownload failed "327684:2" after I clicked sluiten, I got another error "327684:1".

Okay I wasnt sure that was possible, I will do exactly as you said. 🙂

@heyburak Also try:

• If Microsoft Visual C++ 2010 and 2013 x64 and x86 redistributables were reinstalled, uninstall them again.
  • Go to https://www.microsoft.com/download/details.aspx?id=26999, download vcredist_x86.exe and vcredist_x64.exe; install them both.
  • Go to https://support.microsoft.com/help/4032938/update-for-visual-c-2013-redistributable-package, download vcredist_x64.exe and vcredist_x86.exe; install them both.
  • Then navigate to The Sims 4\__Installer\vc\vc2013\redist directory and install vcredist_x64.exe and vcredist_x86.exe again.
• Navigate to C:\Windows\System32. Check to see if vp6vfw.dll is included there. If not, run vp6install.exe (it's in the The Sims 4\__Installer\vp6 directory).
• The four suggestions in EA Darko's post (run Origin as an administrator; add Origin to the list of exclusions for your antivirus and firewall software; make sure the ports he mentioned are open; turn off your router's firewall)
• Instellingen voor Gebruikersaccountbeheer wijzigen
• Reset Windows Hosts file
• Running Windows Update
• Running a full system scan via your systems security software (e.g. Microsoft Defender Antivirus, Kaspersky, Bitdefender, etc). You might also try AdwCleaner and TDSSKiller; these two tools are free and don't require installation.

@CantirasI did everything but I dont know anything about ports.Not sure if I can do anything about that.

Changing the name of the hostsmap it says "you're not authorised" but I see 2 hosts files, one is type "bestand" and the other is "iCalendar-bestand". I tried to rename the first one. After that my virus scanner popped up and said that it blocked the "hosts file".. is that a problem? I still added the new notepad hosts file under the same folder so there is 3 hosts files now.

I think I did the rest succesfully.

Download failed again..

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@heyburak wrote:

@CantirasI did everything but I dont know anything about ports.Not sure if I can do anything about that.

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https://portforward.com/open-port/. But before going down that road, temporarily disable whatever software firewall you are using on Windows (e.g. Windows Firewall, Comodo Firewall, etc) to see if that makes a difference (unless you are absolutely certain Origin has been whitelisted for your firewall). Whether the game download fails or succeeds, please re-enable your firewall after trying. If the download fails with your software firewall disabled, then you can try port forwarding (again, re-enable your software firewall).

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@heyburak wrote:

After that my virus scanner popped up and said that it blocked the "hosts file".. is that a problem?

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Yes.

Select Bestandsnaamextensies in the lintmenu, if it isn't already. Pause your antivirus software, then try to rename the old hosts file to Hosts.old. When you created the new hosts file, did you save it as "hosts" (with quotation marks) and save it to Bureaublad? The new hosts file should not be named hosts.txt; the new hosts file should not have a file extension. As per the article, once you've saved and closed the new hosts file, you should then be able to copy the new hosts file to C:\Windows\System32\drivers\etc (but rename the old hosts file first). Once you've moved the new hosts file to C:\Windows\System32\drivers\etc, unpause your antivirus software.

Disregard hosts.ics (iCalendar-bestand).

What errors do you currently see? 327684:1 and 327684:2, or just one of them?

Did The Sims 4 get as far as generating an InstallLog.txt in The Sims 4\__Installer directory? If so, would you attach it to a post?

Do you have another Origin game in your library (other than The Sims 4) which you can try to download to see if it downloads properly? I'm thinking this is specific/limited to The Sims 4 installation, but I'm not certain (hence some of the steps above).

Out of curiosity, does the download work if you boot Windows 10 in Veilige modus met netwerkmogelijkheden?

@Cantiras I have avira antivirus. I whitelisted the "origin setup" through settings > beveiligingsinstellingen. I disabled realtime protection and disabled the firewall. I fixed the hosts problem now. Renamed the file. Removed the .txt of the new file and pasted it into the folder so its good now.

I still get download failed but no error code this time. I enabled the firewall and realtime protection again.

yes I have the 15.7GB folder with everything. I attached the installllog.txt.

I have no other Origin games. Only Sims 4.

Ill try the safe boot now and update in 5 miutes.

@CantirasI changed the location to D:\program files (x86)/TheSims4 tried to download, Im getting the error 327684:2 and 327684:1 again.

@CantirasThe log is on C:/
The log is from my 2nd last installation of last night when I deleted everything and redownloaded. Today I changed Origin download library to D but I did not touch the folder on C:/ its still there. So the log is current.

There is only 1 file: Cleanup.exe. The other file is missing. I deleted the file now.
Yes I repeated the F3 register search and there was only 1 match coming up, nothing else. But now I see a bunch of Sims matches.

THE GAME IS WORKING!!!!!! Finally after all this work! Thanks to you! So cleanup.exe was the problem I guess!

One question. Origin is now set on D drive, does that mean I can delete the entire C:\Program Files (x86)\Origin Games\The Sims 4 folder? I have it double on both drives so Im not sure what to do now. Also I want to move electronic arts from mijn documenten to D.

@heyburak Thanks for your patience and for providing me the necessary info.

If The Sims 4 is installed to your D drive, you can safely delete C:\Program Files (x86)\Origin Games\The Sims 4.

With regard to Documenten\Electronic Arts\The Sims 4, you have several options:

1. Leave it as is. I would advise this unless you are really pressed for free space on your C drive.
2. Move the entire Documenten folder to D (https://www.windowscentral.com/how-move-default-user-folders-new-drive-windows-10). This moves your entire Documenten folder (everything in it) to D, not just Electronic Arts\The Sims 4.
3. The game is coded to look for the Electronic Arts\The Sims 4 folder in Documenten, so there is no way to fully separate Electronic Arts\The Sims 4 from Documenten, but you can use a symlink as described in the article https://crinrict.com/blog/2020/02/moving-windows-documents-folder-to-external-drive-via-symbolic-link.html. That would allow you to leave Documenten on C while freeing up some disk space on C that Electronic Arts\The Sims 4 is currently taking. The article mentions moving The Sims 4 folder in Documenten to an external storage drive, but the same process applies to moving it to another internal storage drive (in your case, D).