DICE Team
DICE TeamIf Origin doesn't work for you, then we would love to help out!
My first recommendation would be to check out the Origin Support forum that houses several stickies with useful information:
http://answers.ea.com/t5/Origin/bd-p/O-2
If you didn't find what you were looking for, then feel free to create a new thread where we can help you out.
you cant trust an origin adviser, a few days ago I had one asking for my security login details
DICE TeamHi,
Do you perhaps mean that we asked your security question and answer? That is standard procedure by our agents, and is used to verify that you are the owner of an account before we make any changes to it.
I want to make sure that you don't feel uncomfortable with our EA Advisor if you are in need of their help. So if there's anything that you aren't sure about, please let me know!
Kind regards,
Hi Tom yes I do feel uneasy about giving that information to anyone, i have no idea who these people are and yet they possibly know answers to any security sign in for anything as my infant school or first pet will never change, so if they want they could now gain access to anything, all they have to do is say they forgot a password and bang what was your first pets name and bang they're in to what ever account they want. I'd rather give out a password than a security answer, I think it's a ridiculous system and I'd love to know why EA has blocked every sims3 game apart from the ones i got off steam. They dont even inform you and let you destroy your pc thinking it's your end when clearly it's EA. Anyway this whole experience has put me off any more EA or Origin products, I will go back to Steam thanks
DICE TeamHi,
Thank you for your reply.
I completely understand your worries, and I wouldn't be comfortable with giving away private information either. Let me further clarify which type of personal information we'll be asking for, and why. Hopefully this will take away any further worries that you might have.
An Advisor will never ask for your password. The other details that they would like to confirm with you are already visible to us. They just want to make sure that you are who you say you are. For example, let's say another person knows your email address and calls us - if we wouldn't ask to confirm your security answer then it would leave your account open to harm.
I'm also really sorry to hear that you lost access to your Sims games. I can only imagine how shocked you must have been when you first found out that the games have gone missing. I do want to thank you for reaching out to us with your concerns so that we can point you in the right direction. In this case, please reach out to lets_talks@ea.com so they can take a look as to why the games are missing.
Lastly, Steam is great. I play games there too. But do please let me know if you've got any further questions about your EA games or Origin. I want to make sure that you can enjoy playing your game just as much on Origin.
Kind regards,
