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PortalMaster298's avatar
PortalMaster298
6 years ago
Solved

Origin was denied access to the following file or folder.

I had recently logged into my old origin account because of this quarantine (and because Mirror's Edge: Catalyst wasn't on steam.) I bought MEC and was about to check out when I had seen that Battlef...
technical issues
  • EA_Darko's avatar
    EA_Darko
    6 years ago

    Hey @PortalMaster298 this is most likely a permissions issue.


    Can you ensure that your Windows account is set as administrator and that when launching Origin you are launching it as administrator.

    Where is it that you are trying to install games to?


    Darko

Butterslicer's avatar
Butterslicer
5 years ago

I couldn't launch the game, it would be stuck in a white background and not respond. I tried repairing, restarting origin and my computer but nothing worked. Eventually I decided to uninstall it to attempt reinstalling but at that point I was met with another error.

The error was as following:

Origin was denied access to the following file or folder: C:\Program Files (x86)\Origin Games\Apex\__Installer\vc\vc2015\eula\pt_BR.rtf_DiP_STAGED.

I cannot gain access to the _Installer folder within Origin Games/Apex/_Installer and I literally cannot open it or have any permissions, nor can I give myself permission. Downloading it on a different location doesn't work because it's a "read only" folder, even after I uncheck read-only it just reverts back to read only. It's also dumb considering the Origin Games folder itself Read only. I'm at a loss, I have no idea what to do anymore.

I reported the error as well and here's the report code:

1250cdd1200614c4

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @Butterslicer I would recommend trying the following to see if it helps;

  • Press Windows key + X and click on Command Prompt (Admin) to open the Elevated Command Prompt. (If prompted for a password, type the password and click allow)
  • Type the following command:
  • chkdsk /r and click Enter
  • chkdsk  /f and click Enter
  • If you see this message:  
  • Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? (Y/N). Then press 'Y' and click Enter.
  • Restart your system and let the check disk run. 

Darko

  • MacroZir's avatar
    MacroZir
    5 years ago

    I am having the same issue and tried both running as administrator and the command prompt disk repair but neither worked.

    A fresh reinstall of Origin also did not work.

    Do you have any other ideas? Thanks.

    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      5 years ago

      Hey @MacroZir I would recommend creating a new Window's admin account and then trying to see if you can install Origin on that account.


      Darko 

      • MacroZir's avatar
        MacroZir
        5 years ago
        @EA_Darko This worked. The games now download but only for that user. But I don't think it is admin because it asks for the other user's password. Do you think this could be an issue with my operating system? I know It's missing OS files

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