Re: Had Ea Play, cancel that and my games i already owned wont launch
@Tronekk made the origin cache empty then the download worked, dont know if the game in the other state would work
Forum Discussion
8 Replies
I have te same issue with Star Wars Battlefront II.
I owned the game prior to subscribing to EA play.
Now that I quit EA play it says my subscription is expired, but in the game library it shows that I own it.
Do I really need to uninstall everything, clear cache's and reinstall?
Isn't there a way EA can make this work without having it's customer's jump through insane hoops?
This didn't happen with Steam ever.
- EA_Darko
Community Manager
Hey @Rocky_Mtn_HI_NH you can try speaking with one of our phone or chat support advisers who will be able to advise you further.
You can contact our live support at help.ea.com.
To speak with a chat or phone adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Finally, you can choose to begin a chat or request a call back.
Darko
Yeah right i sended all the info to the adviser and i still cant play my * bought BF1 after cancelling my EA +. EA suck’s i even tried to buy the EA + again but it just frozes to prosessing payment. I can already say that i will never buy anything from * EA.
- EA_Darko
Hey @oskarikihl611 being frustrated is fine but I would ask that when posting on AHQ you please do so in a polite manner.
Darko - @EA_Darko I am having this same issue. I have EA Play through Steam. I downloaded various EA games on Steam but cannot launch any of them. When I try to launch, I get the message in the EA app "You don't have access." None of these games appear in my collection in the EA app. This issue happened shortly after I chose to not have my 12-month EA Play subscription renew when it will run out later this year, but I still have about 11 months left.
- EA_Darko
Hey @freshquire have you ensured that you are logged into the correct EA account?
It can happen that you end up logging into the wrong account and seeing this issue.
Darko
- @EA_Darko Nope, it's the right account - I only have one. In fact, I unlinked the accounts and linked them again by clicking play on the game in my Steam library. When they re-linked I got the same error message in my EA app that prevents the game from launching ("You don't have access"). Please advise.
