Forum Discussion

chinsrus101's avatar
chinsrus101
Hero+
5 years ago

Re: Is my support ticket open?

Hey @JuliusTB 

You should be able to check by going to the EA Help Site.

From there click on Accounts and My Cases. This should tell you the current status of your case. 

If you are still unsure then click on Contact Us to get in touch with an Advisor. 

3 Replies

Sort By
  • JuliusTB's avatar
    JuliusTB
    5 years ago

    My case says, "In Progress" but it's been over two weeks.  Just wanted to know if they haven't seen it yet or if I didn't submit it correctly. 

  • chinsrus101's avatar
    chinsrus101
    Hero+
    5 years ago

    @JuliusTB Your case is definitely in the right place but to be certain you can always get in touch with an Advisor via Live Chat.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @JuliusTB, our team aims to respond within 14 working days but it can take longer during busy periods.


    If you have a case open then the best thing to do is to keep an eye on your email for a response from the team.

    Darko

About Origin for Mac

Discuss Origin for Mac and your favorite games, and meet other players in the Origin Mac community to play with.24,772 PostsLatest Activity: 5 years ago