Forum Discussion
5 Replies
- EA_Illium5 years ago
Community Manager
@BahaxSimmer Is there one item missing, or everything from the Kit? Do you use any mods currently? I'm having the same problem. I don't have any mods installed at all in the game. I bought the game then installed it, it never loaded I didn't get anything that contains the game. Not the gameplay nor anything that should be added as extras
@EmilySteele20 What version number does your game have? Load Sims 4 to the Main Menu, where you can choose to load a save or start a new one, and look along the bottom of the screen, or in the lower right corner. Please list the entire version number, i.e. 1.xx.xx.xxxx.
@BahaxSimmer Same question, if you're still having issues.
I purchased the Bust the Dust Kit and it will not pop up in game. It says that I purchased it. I have tried restarting the game, repairing it, and deleting the cache. A person from customer service even tried redownloading the game for me and nothing has worked. This is the only pack that has not worked for me.
@shelbyknoll Please list your full game version number, as described above.