Is your Steam account still linked with your EA account? If so, please unlink your Steam from this EA account and you should be able to claim The Sims 4 in Origin then.
Community ManagerDid you already try claiming the Mac version of the base game in the Origin store directly?
I looked in the game store in Origin, but the only option was to view the game in My Game Library. I tried right-clicking on the game icon, too, but the uninstall option does not show up in the drop-down menu.
Community ManagerIs your Steam account still linked with your EA account? If so, please unlink your Steam from this EA account and you should be able to claim The Sims 4 in Origin then.
I can't unlink it for several months, because I linked it two days ago. I am going to try creating a new EA account.
I set up a new account and now the Sims 4 is downloading onto my Mac! Thank you so much, I'm sorry that this took so long.
Community ManagerSo glad to hear you were able to get it downloaded, thank you for the update!
If any other issues need attention, don't hesitate to reach out again 🙂
