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Mabella2's avatar
Mabella2
2 years ago
Solved

Sims 4 play button grayed out in Origin

Hi, I'm having trouble with TS4. After switching from PC to Macbook, the game does not start, and there is an Epic Game Store icon next to its tile in the library. It came after taking advantage of t...
technical issues
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago
    Under investigation. Accepting as solution for visibility purposes only.

    Hi all,

    This issue is currently being investigated by the EA teams, we'll be providing further updates as we receive them in the thread here.

    Thank you for your patience while we look into this, and all the reports on this so far!

Tulek1985's avatar
Tulek1985
2 years ago

the same problem 

Report ID is: 1880540300042754

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago
Under investigation. Accepting as solution for visibility purposes only.

Hi all,

This issue is currently being investigated by the EA teams, we'll be providing further updates as we receive them in the thread here.

Thank you for your patience while we look into this, and all the reports on this so far!

  • hoop_siup's avatar
    hoop_siup
    2 years ago

    Hi @EA_Solaire,

    Any news on the issue? Investigation has been going on for a while, so I wonder if there is a possibility to play in near future 🙂 

    Best!

  • schlib012169's avatar
    schlib012169
    2 years ago

    is this still under investigation? I also dont have a play button. 

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