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wrick3000's avatar
8 years ago
Solved

Solved: Origin "Could not connect to Internet" issue.

Hi EA,

I have a problem with Origin after I updated it to 10.4.12.59996 in Windows 7 SP 1. Till yesterday I have been playing offline without any issues with the Origin, but after I updated Origin, so that I can play FUT in FIFA 17, it is popping up the following message:-

It is very frustrating because I tried out everything that has been suggested previously in EA Forums but nothing is working:-
1. Internet is fine

2. I use Kaspersky and I have checked its firewall for port forwarding and application blockage.

3. I have added Origin to firewall exception list.

4. Installed/Reinstalled Origin after I cleaned up with CCleaner.

5. Even tried old Origin Standalone setup from File Hippo but still in vain.

6. Made sure Date/Time is correct on my PC.

7. I have cleared Origin Cache

8. I have reset the Windows Host file

9. I have flushed DNS

10. I also tried Clean Boot with Network option turned on.

Kindly advice any work around if possible. It is delaying my pre-order for FIFA18 because I am unsure whether I can play it or not.

  • Solved the Problem

    Hi guys,

    I solved the issue that was causing the Origin to pop up "Could not connect to Internet".

    I tried everything that I found in the internet regarding this issue, but all was in vain.

    Then I went inside the location "C:\ProgramData\Origin\Logs" and opened the "Bootstrapper_Log.txt" to find that the Digital Signature for "Origin.exe" and "OriginClient.dll" is the culprit.

    Due to some reason, the Digital Signature is showing that the Countersigned certificate is invalid in both "Origin.exe" and "OriginClient.dll".

    So I imported the "VeriSign Universal Root Certification Authority" (which I exported from another PC) under the "Trusted Root Certification Authority" and viola.

    Origin works like a charm now.

15 Replies

  • Hi.

    I was experiencing this issue for years, three or four times I guess, practically since SW 2015 was released. I tried everything and only reinstalling Windows was the solution, but now, after an "origin update" using a totally new rig, ISP, router, etc; happened again. Origin connects, I am online, but no game from my library is capable to connect. I didn't wanted to face all this issues again, less to ask support to Origin, so I leave it and started to play games only from Steam, Uplay, Epic, etc. Even I bought SW SQUADRONS from steam.

    But wait; here comes the unthinkable... I was testing the way my Microsoft One Drive account works when no network devices exists, so I uninstalled It from Device Manager. Then I reinstalled It again, of course after finishing the tests. It is funny, but just by pure luck I opened Origin and started SW Battlefront. It loaded very fast, everything was normal and working properly, with fonts text and all data. Immediately I went to my old computer, only to verify that there may be the solution I tried there and the issue was the same, no fonts no connection, slow loading. I uninstalled and reinstalled the network devices in my old rig, as I did before in my current rig. And there I was, all my games working fine in all the devices.

    I hope this could help to somebody else, not only in SW Battlefront, but in any other Origin game.

  • Hi,  I had the same problem with the "forced" Origin update.  Running Win 10 Pro X64 with no firewall or third party antivirus software.  Found that Win 10 by default runs "Microsoft Defender Antivirus" which apparently was blocking the update application.  Solution was to add an exclusion.  Found this under: Windows Security/Virus & threat protection settings(select manage settings)/Exclusions(select Add or remove exclusions). Select Add an exclusion/Select Process/ Type UpdateTool.exe/ Select Add.  Works fine now.

  • o0GriFith0o's avatar
    o0GriFith0o
    4 years ago

    I've been trying to fix this issue for days now.. My problem was with the certificates. Check if you have any invalid certificate (right click on Origin.exe or OriginSetup.exe/OriginThinSetup -> Digital Signatures -> Click on the signature that shows up and "Details". If the digital signature is invalid or corrupted click "View Certificate" -> "Certification Path". Download (the name of the signature that is corrupted (should have a red X on the icon) and install it. For me it was the middle one (symantec class 3 sha256 code signing ca: https://www.tbs-certificates.co.uk/FAQ/en/Symantec_Class3_SHA256_code.html) and make sure when you install it you put it in the Intermediate Certification Authorities). This worked for me and I hope it works for you too!

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @o0GriFith0o
    Thanks for letting us know what did the trick for you! Since this initial thread is fairly old I'm going to lock it down to prevent necro-posting, thanks!

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