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emlucysims's avatar
emlucysims
5 years ago

Stuck in EA support loop

I have been banned from my origin account for unknown reasons. No one has been able to explain what I've done wrong, I don't know what I could have done to make this happen. I have tried over and ove...
technical issues
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @emlucysims you will need to speak with one of our chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat.

 

You can also speak with our Twitter support team: https://twitter.com/EAHelp?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

 

Darko

emlucysims's avatar
emlucysims
5 years ago
@EA_Darko If only it was that simple. The website will not allow me to pick any other option except banned and suspended account.
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @emlucysims have you tried reaching out to our Twitter support to see if they can assist?

    You should be able to select other options on the help site to speak with our live support.

    Darko 

    • emlucysims's avatar
      emlucysims
      5 years ago
      @EA_Darko I have talked to someone on live chat to verify my account but the issue is still not fixed? I can't log on to my origin account, because after I attempt to the origin box just goes white. I have cleared my cache and I'm going to try to figure out how to fix it
      • EA_Darko's avatar
        EA_Darko
        Icon for Community Manager rankCommunity Manager
        5 years ago

        Sorry to see that your Origin is not working @emlucysims, can you ensure that you are clearing the Origin Cache by following the steps below:

        1. Completely log out and close down Origin
        2. Hold down the Windows key and R
        3. Type in "%ProgramData%" (without quotes) and click OK
        4. Now open the Origin folder.
        5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
        6. Hold down the Windows key and R
        7. Type in "%AppData%" (without quotes) and click OK
        8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
        9. Click on the word "AppData" at the top of your window
        10. Open the Local folder here
        11. Delete the Origin folder listed here
        12. Restart your PC and log back into Origin

        Let me know how you get on


        Darko 

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