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Inflame4real's avatar
Inflame4real
5 years ago
Solved

Suspended account, still not active after ban time over.

Suspended for 168 hours due to toxic behavior.  Been 204 hours so far and still locked out of my account.  Can I get back into my account any time soon? Regards InFlamE
discussion
  • EA_Darko's avatar
    EA_Darko
    5 years ago

    You will need to speak to our Terms of Service team in relation to any TOS sanction on your account @Inflame4real.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

     

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
5 years ago

You will need to speak to our Terms of Service team in relation to any TOS sanction on your account @Inflame4real.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

  1. Click Contact us at the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
  3. Choose your platform.
  4. Select Manage my account, then Banned or suspended account.
  5. Fill out any other details below.
    • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
  6. Click Select contact option.
  7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

 

Inflame4real's avatar
Inflame4real
5 years ago
@EA_Darko
Hello and thank you for coming back to me. I have gotten back to the team with an e-mail but its been 5 days since the ban is suppose to be lifted and the team hasn't gotten back to me yet.

Why is there such a system in place where a ban that has been expired has to be manually removed after time when its clear that its going to cause people to write in e-mail messages about it. More work for you guys and longer time for me to play my account.

I accept my ban time because it was justified for my behavior, but after the chosen time I should be eligible to get back to my account.
Just food for thought :-)
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @Inflame4real you will need to wait for our TOS team to respond as we are not able to assist with any account-related issues on AHQ.

    Darko 

    • fardin067's avatar
      fardin067
      5 years ago

      Hey.

      So I got a ban for 45 days. Now 46 days has passed and I’m still device suspended. Like what can I even do at this point. 

      • EA_Darko's avatar
        EA_Darko
        Icon for Community Manager rankCommunity Manager
        5 years ago

        Hey @fardin067 you will need to speak with our TOS team using the steps I shared above.


        Darko

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