Forum Discussion

chelcie52's avatar
chelcie52
5 years ago
Solved

TS4_x64.exe - System Error

Hello, I am having difficulty playing Sims 4 on my PC. It keeps giving me a TS4_x64.exe - System Error that states "the code execution cannot proceed because MSVCP140.dll was not found.  Reinstallin...
technical issues
  • EA_Darko's avatar
    EA_Darko
    5 years ago

    Hey all, can you try installing the most up to date version of VC++ to see if it helps.

     

    You can find the latest version on the Microsoft website: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

     

    You need to install both of the following:

    • vcredist_x86_vs2015 (for 32bit Windows version)
    • vcredist_x64_vs2015 (for 64bit Windows version)

    If you get the message that the files are already installed, select Repair instead. It is recommended to run the installer as administrator (right-click the file, select run as admin).

     

    Darko

     

kelz_cruze's avatar
kelz_cruze
5 years ago

So is it trying to install on my computer? My virus software is blocking the TS4_x64.exe...

I wasn't sure if I should let it or not..

THanks,

Kel

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @kelz_cruze what is it saying when it is blocking the install?


Darko 

  • kelz_cruze's avatar
    kelz_cruze
    5 years ago

    We've just protected your file. TS4_X64.EXE is trying to change or delete the file GameVersion.txy in your protected  My documents folder..

    Block app or allow  app?

    Never had this happen before..

    Thanks,

    Kel

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      5 years ago

      @kelz_cruze  Allow it through.  GameVersion.txt stores the current game version, and Sims 4 needs to write to that file as well as everything else in Documents\Electronic Arts\The Sims 4.  Otherwise, the game won't even open.

About Origin for Mac

Discuss Origin for Mac and your favorite games, and meet other players in the Origin Mac community to play with.24,751 PostsLatest Activity: 11 hours ago