Forum Discussion

awecvhy66's avatar
awecvhy66
5 years ago
Solved

Turn on Login Verification to get backup codes

Hi EA, Can you please help me out with this wired issue, I am not receiving security codes on my email and as an alternate i try to use backup code and its not there as well. So as suggested in othe...
technical issues
  • EA_Darko's avatar
    EA_Darko
    5 years ago

    Hey @awecvhy66 if you are not receiving the codes then you will need to speak with one of our phone or chat support advisers who will be able to advise you further.

     

    You can contact our live support at help.ea.com.  

    To  speak with a chat adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to begin a chat or request a call back.

     

    Darko

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @awecvhy66 if you are not receiving the codes then you will need to speak with one of our phone or chat support advisers who will be able to advise you further.

 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

 

Darko

  • awecvhy66's avatar
    awecvhy66
    5 years ago

    Ok Darko, I hope your team can talk because yesterday it was impossible to get them online

    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      5 years ago

      Hey @awecvhy66 I would recommend trying again to speak with our live support.


      Darko

      • awecvhy66's avatar
        awecvhy66
        5 years ago

        Hey @EA_Darko does your live support works? Because i am trying it from 4 hours and its not working at all. Maybe you can check it coz it has a bug.

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