Where to make complaint
Hey, @tatyanakayla
I completely understand how it can be stressful to try and recover an account that you're having trouble gain access to. Our Live-Support team is required to handle these requests the same way for all of our customers to ensure any accounts that are changed are done so after verifying it's the true owner of the account. Normally, owners have access to the emails registered to their account. We know some account owners might have used an email they submitted on the account from a long time ago, so we have specific procedures set in place to assist.
Account security is very important to us and we'll need to ask various questions in our account recovery forums to be absolutely sure you're the owner of the account before making changes. We apologize if this process is inconvenience as that is not our goal, but we also do not want to allow unauthorized account changes as easy task for bad actors.
To recover your account please select this link to submit another form to prove account ownership. If your previous requests are being denied, we'll need new and more thorough information under each requested field.
Account Recovery Formhttps://help.ea.com/en-us/help/account/im-locked-out-of-my-ea-account/
