Forum Discussion

heyitslexx's avatar
heyitslexx
6 years ago

Why am I being charged a dollar but the payment transaction was unsuccessful???

I'm highly confused as to why I still got charged a dollar each time I tried to pay for The Sims 4, but the transaction was unsuccessful...So I didn't receive my game, I still get charged a dollar fo...
technical issues
mysoulismelting's avatar
mysoulismelting
4 years ago

i had a similar problem but when I looked to see if I had the money It was no longer in my account. I tried 9 times unsuccessfully before I noticed I was being charged so I'm missing 9 dollars from my account... what do I do?

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
4 years ago

Hey @mysoulismelting for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

To  speak with a chat or phone adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Finally, you can choose to begin a chat or request a call back.

 

Darko

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