Forum Discussion

Griffguy03's avatar
Griffguy03
5 years ago
Solved

Why can't customers talk to the Terms of Service team?

After an account ban four months ago, I have been desperately trying to contact the Terms of Service team. At first, I made cases, as I was led to believe this was the best way to contact them. Howev...
discussion
  • EA_Darko's avatar
    EA_Darko
    5 years ago

    You will need to speak to our Terms of Service team in relation to any ban @Griffguy03.

    There is no other way to speak with the team and we are not able to assist with TOS issues on AHQ.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

     

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
5 years ago

You will need to speak to our Terms of Service team in relation to any ban @Griffguy03.

There is no other way to speak with the team and we are not able to assist with TOS issues on AHQ.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

  1. Click Contact us at the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
  3. Choose your platform.
  4. Select Manage my account, then Banned or suspended account.
  5. Fill out any other details below.
    • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
  6. Click Select contact option.
  7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

 

Griffguy03's avatar
Griffguy03
5 years ago

Hi Darko, 

Thanks for replying, but your reply has just highlighted the exact issue I am talking about. Creating a case for the Terms of Service team is useless. Please improve it, for your own sake, EA games are very fun to play, and a lot of people do get upset when they are told they cannot play them anymore, especially when it's for no reason. This is your chance to take this feedback, and listen to the community as a community manager. The customer service is what lets EA down. Surely you can see the issues when the same question is being asked every day?

All the best and thanks for reading.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Sorry to say @Griffguy03 but if our TOS team denies your appeal then there is nothing else that we or anyone else can do to change this


    I'm locking this thread as AHQ is not the place to discuss TOS related issues.


    Darko

    • toysoldier171's avatar
      toysoldier171
      Rising Newcomer
      12 days ago

      We need a Luigi Mangione to go after EA so that they know they cant steal our money after our account has been compromised

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