Game will not load. It crashes on the loading screen every single time. No error code. Game files verified multiple times. Multiple re-installs. Drivers are all up to date. Directx12. Very powerful PC. Specs are not the issue.
Please fix this game.
Hi @terpitude71 To check do you have low storage on either the internal storage or any expansion you may have installed?
If not, can we try going through the following guides:
Thanks!
EA Staff (Retired)Hi @lap072306 Does this happen when launching the game, or on a specific screen?
When you have a moment can we try a few steps?
EA Staff (Retired)I don’t get an error message at all. Just locks up (BG music doesn’t stop) and will stay on loading screen until I exit the game through Steam Deck UI
EA Staff (Retired)Hi @terpitude71 To check do you have low storage on either the internal storage or any expansion you may have installed?
If not, can we try going through the following guides:
Thanks!
Hi, 73D581AF9DB45C7F here. I have the same problem. I called EA tech support twice and did everything they said and it still happens. I have uninstalled and reinstalled both ea app and sims 4 game 11 times now and I still can not get the game to load. I did notice every time I get to the sims 4 screen on ea app is says last played today and I haven't been able to load since May 2nd.
freeing up some storage and forcing the game to run on the most recent Proton update seems to have fixed things.
I have over 2 gigabytes of free space.
