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elzilch's avatar
elzilch
2 years ago
Solved

EA cant find my account (cant play ea games)

When trying to play EA games on xbox im told i need to reset my password because my "credentials have expired". But then when i try to follow the instructions, im told EA cant find my email- even tho...
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  • EA_Pulsar's avatar
    EA_Pulsar
    2 years ago

    Hey @elzilch 

    I am sorry to hear about the difficulties you are facing with your account. Our live support team will need to check your account to see what's going on. I suggest reaching out to our support team through our website.

    To start a new case and begin a chat, please follow these steps:

    1. Go to our website, the EA Help homepage, by visiting this link: https://help.ea.com/help-home/
    2. Type 'EA App' in the search bar.
    3. Click on "See all help topics."
    4. Choose the "Manage my account" category.
    5. Select "I need help logging in to my EA Account on Xbox."
    6. Scroll down to the section labeled "Still need help" to find the available contact options.

    7. Start a chat with one of our support representatives.

    Our support team will be able to evaluate your account situation and work towards finding a suitable resolution.

EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @elzilch 

I am sorry to hear about the difficulties you are facing with your account. Our live support team will need to check your account to see what's going on. I suggest reaching out to our support team through our website.

To start a new case and begin a chat, please follow these steps:

1. Go to our website, the EA Help homepage, by visiting this link: https://help.ea.com/help-home/
2. Type 'EA App' in the search bar.
3. Click on "See all help topics."
4. Choose the "Manage my account" category.
5. Select "I need help logging in to my EA Account on Xbox."
6. Scroll down to the section labeled "Still need help" to find the available contact options.

7. Start a chat with one of our support representatives.

Our support team will be able to evaluate your account situation and work towards finding a suitable resolution.

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