Galactic Adventures not listed on mySpore

Hi, I believe I have the exact same problem as these people

https://answers.ea.com/t5/Bugs-Technical-Issues/Spore-com-won-t-recognize-that-I-own-Galactic-Adventures/m-p/6751111#M9135

https://answers.ea.com/t5/Bugs-Technical-Issues/Spore-Galactic-Adventures-not-showing-on-MySpore/m-p/5952078#M8235

I was told by the help service to make a post on these forums so an adviser could help me. Thanks.