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Hi @jas2au,
Have you purchased Spore through steam, then read this
http://answers.ea.com/t5/Spore/Solution-Spore-for-Steam-Can-t-log-in-to-servers/m-p/5114847#U5114847
For more assistance with this issue, please feel free and speak with a game ddvisor. You can contact them at the following ways.
You can try it on Live Chat, email, or phone
http://help.ea.com/en/article/contact-ea-help/1. Click the following link: https://help.ea.com/en/spore/spore/
2. Make sure you are logged in with your Origin ID
3. Choose your country (take a look right side upper navigation groin)
4. Press the orange button below right side "Contact us"
5. Follow the stepsCheers
Liz