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Redalert21977's avatar
Redalert21977
Newcomer
14 hours ago

Lost my email

Good afternoon,

I can log in to my account in the app using my email address and password. However, after I log in, a verification code is sent to my email address. Unfortunately, I no longer have access to that email account, so I cannot receive the code or access my games in the EA app.

I have already tried several times to verify my account through the EA AI support bot, but my verification requests keep being rejected.

Could you please help me recover my account or update my email address so I can access my account again?

Thank you for your time and assistance.

pc

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    8 hours ago

    Hi there. Thanks for reaching out. Unfortunately, this is not something we can help with. You'll need to pass account ownership verification before any changes can be made. You should be able to start a chat with an advisor. Just say no when to bot asks you if your issue was resolved. However, they most likely will ask you the same questions as the bot.

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