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kibbun's avatar
kibbun
3 years ago

Re: Spore: Galactic Adventures Missing From Game Library

So, turns out, all it took was contacting EA Help at 2 A.M.

I started a live chat, explained that the DLC wasn't appearing on my spore.com profile, and voila.
Asked me to log out, they fixed some settings, and it was just. There! Like magic!

This both made my night and confused me beyond belief. I've attached some screenshots as proof, as well as this lovely interaction I had with the EA Help chat advisor.

I guess if anyone ever needs help in the future, you just need to contact the EA Help Magicians at 2:00 in the morning. (I'm only half joking.)

1 Reply

  • carlo_depas's avatar
    carlo_depas
    2 years ago
    @kibbun I had a live chat with an EA advisor too, but he couldn't fix the problem right away. He asked me my mail and the verification code, then he asked me to log out and in on the EA App. Problem not solved. Then he asked me to clear the cache on the EA App. Did it and problem still not solved. Then he asked me to send a prove of my purchase. I sent him the screenshot of the purchase with all the keys. Log out and in again, but problem still not solved. In the end he said the he had tried everything, and that he would have needed to share my case with a dedicated team to solve it. Now I'm just waiting for them to text me again via mail, hoping this problem will be fixed as soon as possible

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