Forum Discussion

kibbun's avatar
kibbun
3 years ago
Solved

Spore: Galactic Adventures Missing From Game Library

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) 59033498-57ca-45ff-beff-6c1339396859 Which client functionality are you experiencing th...
spore
  • kibbun's avatar
    kibbun
    3 years ago

    So, turns out, all it took was contacting EA Help at 2 A.M.

    I started a live chat, explained that the DLC wasn't appearing on my spore.com profile, and voila.
    Asked me to log out, they fixed some settings, and it was just. There! Like magic!

    This both made my night and confused me beyond belief. I've attached some screenshots as proof, as well as this lovely interaction I had with the EA Help chat advisor.

    I guess if anyone ever needs help in the future, you just need to contact the EA Help Magicians at 2:00 in the morning. (I'm only half joking.)

kibbun's avatar
kibbun
3 years ago

The only issue left is that for some reason, spore.com is refusing to recognize that I own the Galactic Adventures DLC, despite me actively playing it (and even obtaining achievements for it, which DO show on my profile?)

And, because it won't recognize that, it won't let me access any online content for Galactic Adventures, which is... the whole point of it. To play other people's adventures and share your own.

Any idea why that's happening? We've already confirmed that I own the game, and that it works (but only on Origin), so there's no reason why spore.com shouldn't be recognizing that I own the game. Is it directly tied to the EA App now, rather than Origin?

Here's my profile, if you'd like to see for yourself: http://www.spore.com/view/myspore/krazybunni

kibbun's avatar
kibbun
3 years ago

So, turns out, all it took was contacting EA Help at 2 A.M.

I started a live chat, explained that the DLC wasn't appearing on my spore.com profile, and voila.
Asked me to log out, they fixed some settings, and it was just. There! Like magic!

This both made my night and confused me beyond belief. I've attached some screenshots as proof, as well as this lovely interaction I had with the EA Help chat advisor.

I guess if anyone ever needs help in the future, you just need to contact the EA Help Magicians at 2:00 in the morning. (I'm only half joking.)

  • carlo_depas's avatar
    carlo_depas
    2 years ago
    @kibbun I had a live chat with an EA advisor too, but he couldn't fix the problem right away. He asked me my mail and the verification code, then he asked me to log out and in on the EA App. Problem not solved. Then he asked me to clear the cache on the EA App. Did it and problem still not solved. Then he asked me to send a prove of my purchase. I sent him the screenshot of the purchase with all the keys. Log out and in again, but problem still not solved. In the end he said the he had tried everything, and that he would have needed to share my case with a dedicated team to solve it. Now I'm just waiting for them to text me again via mail, hoping this problem will be fixed as soon as possible

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