Re: Won’t stop crashing on Switch

Hi, there doesn’t seem to be an error code. There is just a black screen that says “the software was closed because an error occurred.”

The game worked fine for maybe an hour or two initially. 

It first started crashing during online leagues. Then I did a shuffle draft in an online league and it crashed four times during the draft.

Now it crashes every time I play, even in exhibition mode. It crashes as soon as the game actually starts, usually after about 1-2 minutes. It doesn’t seem to crash on a menu, only once the actual gameplay starts. 

the Switch is about a week old. Other games work fine, including SMB3. 

@48e1ed5053c9d5f3 

I appreciate the info! 

Do you have the game saved to the built-in storage in your Switch, or is it saved to an SD card? If it's saved to an SD card, would it be possible to try saving it to the built-in storage instead to test and see if that makes any difference? 

We’re having the same issue and same error message and have tried everything from restart to deleting the game and then reinstalling… any updates from anyone?

Airplane mode ?

Any update ?

Ok so I got some info for us that I believe will help 🙂. Every time I try to do ANYTHING online with this game it just crashes after a couple of minutes. Doesn't matter what the game mode is, if it is somehow related to it being online the whole game just crashes. I pulled up the Switches error history for the game and it comes up with the

error code : "2-A7CKA-0002"

Software Title : Super Maga Baseball 4

"You have lost connectivity to the online infrastructure. Please see ea.com/unable-to-connect for more information

Everything works fine if I am playing offline. 

Product: Super Mega Baseball 4
Platform:Nintendo Switch
Summarize your bug Late in franchise games (innings 6 and onward), the game can occasionally suffer a game-ending crash on the result of a play (caught/struck ball). When the game is relaunched, no save data from the game is preserved and the game has to be started from the beginning as if it had never been played before.
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? This can occasionally occur late into franchise games (after inning 5) and is more likely to occur when pitching frame rate is dropping and after many runs are scored. Performance on the Switch tends to suffer (frame rate decline) especially during pitching after many runs are scored, particularly after many home runs. The crash has occurred at different stadiums including Ciudad de Colores. The crash will occur on the result of a play (struck/caught ball). I have also noticed that exiting out and restarting the match without restarting SMB4 will improve performance during pitching and makes it less likely that the game will crash on a play.
What happens when the bug occurs? The game freezes and the Nintendo Switch default crash screen "the game has been closed due to an unexpected error" displays. The game is closed and no save data from the match is preserved.
What do you expect to see? I expect to see no frame rate decline in late innings of franchise games. I also expect normal play actions not to result in crashes. If the game crashing cannot be easily resolved, allowing for autosaving between innings would make it so that less of a game would have to replayed following a fatal crash.

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This occurs on Nintendo Switch, the version downloaded from the Nintendo eShop and not a physical copy of SMB4 on game card.

Same thing happens to me, EA says they are working on trying to figure out the issue, weird thing is though for me I took the troubleshooting one step further and created a seperate Nintendo Online ID/child Account and when I log in with that user the game does not crash but works flawlessly.....however Nintendo says the problem is not on their end as it is the only game that this happens to on my system......I am at a loss.   Almost like my EA ID is being blocked form online functionality on EA's side.

Still crashing on switch

Yep, same thing we all get.....wish EA would figure this out....what a waste of money for a game that cannot be played.

Its happening again

Did you manage to find a solution for this? I have just spoken to EA who told me they will look into it and reply to me via email. Not feeling very hopeful. 

I get the generic "the software closed due to an error" everytime I'm in a Franchise mode Shuffle Draft. Happened during Pennant Race, too. The only modes I've tried. No idea what to do or how to play this game