2 years ago

SMB4 crashing on launch EA app PC

Metalhead logo with sound plays.

Cutscene plays with sound.

SMB4 logo appears and game crashes.

I have tried:

Allowing a Windows Firewall Exception.
Adding a "High Performance" entry in Nvidia Control Panel
Disabled Nvidia Overlay
Repairing in EA app.
Running EA as admin.
Running SMB4 as admin.
Running SMB4 in compatibility mode.
Repairing Microsoft Visual Redistributables in the games files
Repairing Microsoft Visual Redistributables through Windows.
Using the EA Cleanup tools in the game files
Re-installing.
Re-installing on a different drive/directory.
Running SFC /scannow to search for damaged files.
Soft reinstalling Windows with Media Creation Tool.
Reformatting my entire PC.

Windows 10 home 64 bit. Ryzen 7 5800x. RTX 4070. 32GB 3200mhz RAM. 1TB m.2 SSD

I have the same error every single time. I found the error in event viewer. My research says that the ucrtbase.dll is tied to the Microsoft Visual Redistros, which is why repairing those was part of my troubleshooting.

Here's the dump:

Faulting application name: supermegabaseball.exe, version: 1.0.2056.0, time stamp: 0x6560f7d6
Faulting module name: ucrtbase.dll, version: 10.0.19041.3636, time stamp: 0x81cf5d89
Exception code: 0xc0000409
Fault offset: 0x000000000007286e
Faulting process id: 0x5ad0
Faulting application start time: 0x01da2c9cee1fdbc9
Faulting application path: C:\Program Files (x86)\Super Mega Baseball 4\supermegabaseball.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: 40243bf9-e560-4c8d-94a3-c41d21fb33db
Faulting package full name:
Faulting package-relative application ID:

super mega baseball 4

35 Replies

stealthturkey
2 years ago
Metalhead logo with sound plays.
Cutscene plays with sound.
SMB4 logo appears and game crashes.
I have tried:
Allowing a Windows Firewall Exception.
Adding a "High Performance" entry in Nvidia Control Panel
Disabled Nvidia Overlay
Repairing in EA app.
Running EA as admin.
Running SMB4 as admin.
Running SMB4 in compatibility mode.
Repairing Microsoft Visual Redistributables in the games files
Repairing Microsoft Visual Redistributables through Windows.
Clearing cache in EA App.
Clearing %appdata% cache
Using the EA Cleanup tools in the game files
Re-installing.
Re-installing on a different drive/directory.
Running SFC /scannow to search for damaged files.
Soft reinstalling Windows with Media Creation Tool.
Reformatting my entire PC.
Windows 10 home 64 bit. Ryzen 7 5800x. RTX 4070. 32GB 3200mhz RAM. 1TB m.2 SSD MOBO and GPU drivers are up to date.
I have the same error every single time. I found the error in event viewer. My research says that the ucrtbase.dll is tied to the Microsoft Visual Redistros, which is why repairing those was part of my troubleshooting.
Here's the dump:

Faulting application name: supermegabaseball.exe, version: 1.0.2056.0, time stamp: 0x6560f7d6
Faulting module name: ucrtbase.dll, version: 10.0.19041.3636, time stamp: 0x81cf5d89
Exception code: 0xc0000409
Fault offset: 0x000000000007286e
Faulting process id: 0x5ad0
Faulting application start time: 0x01da2c9cee1fdbc9
Faulting application path: C:\Program Files (x86)\Super Mega Baseball 4\supermegabaseball.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: 40243bf9-e560-4c8d-94a3-c41d21fb33db
Faulting package full name:
Faulting package-relative application ID:
EA_Illium
Community Manager
2 years ago
Hi @stealthturkey Would it be possible to get a DxDiag file and an EA app Error ID Number?
stealthturkey
2 years ago
Here's what you've asked for, @EA_Illium 79e9d454-a99a-4889-bf1c-149f222a6c8a
DxDiag.txt106 KB
EA_Illium
Community Manager
2 years ago
Hi @stealthturkey

Apologies for the delay. after you reformatted windows did you grab the latest updates and drivers?

If so to check do you run anything else when trying to launch SMB4? If not, can you check you have full read/write access to the install location?

Thanks!
stealthturkey
2 years ago
Yes on drivers and updates.
Nothing else running with EA/SMB4. No Nvidia replay, no other games/clients/overlays. Nothing. SMB4 folder has full control in security settings.
EA_Illium
Community Manager
2 years ago
Hey @stealthturkey

Just to confirm you've tried running the system file checker?

Run the System File Checker tool then Check for Windows and GPU updates

If so, can you try uninstalling and reinstalling the VC++ files needed for SMB4 in case there is a corruption issue?

Install or Repair the VC++ files for your game (EA app guide)

If so, is there a separate drive we can use to install the game and to check if this continues? Also, do you play any other games via the EA app?
stealthturkey
2 years ago
Ran scan. Uninstalled and reinstalled both VC packs as admin. Still crashes.
Faulting application name: supermegabaseball.exe, version: 1.0.2056.0, time stamp: 0x6560f7d6
Faulting module name: ucrtbase.dll, version: 10.0.19041.3636, time stamp: 0x81cf5d89
Exception code: 0xc0000409
Fault offset: 0x000000000007286e
Faulting process id: 0x1f48
Faulting application start time: 0x01da34682932c922
Faulting application path: C:\Program Files\EA Games\Super Mega Baseball 4\supermegabaseball.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: 0129a5ee-45fa-4718-a4eb-cf8e2c21903d
Faulting package full name:
Faulting package-relative application ID:
EA_Illium
Community Manager
2 years ago
Hi @stealthturkey

Thanks for verifying, to check is SMB4 the only game you play on the EA app? If not, do other games run into an issue launching on the EA app?
stealthturkey
2 years ago
I play bf2042 and FC24, and they both work perfectly.
EA_Illium
Community Manager
2 years ago
Hi @stealthturkey

Thanks for the additional information, we can pass this on for the team to be aware of!

Cheers,