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stealthturkey's avatar
stealthturkey
New Traveler
2 years ago

SMB4 crashing on launch EA app PC

Metalhead logo with sound plays. Cutscene plays with sound. SMB4 logo appears and game crashes. I have tried: Allowing a Windows Firewall Exception. Adding a "High Performance" entry in Nvidia ...
super mega baseball 4
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hey Everyone, 

If you are still seeing crashes for SMB4 on the EA app, let us know the following if you have not already:

  • EA ID
  • Are you getting an error message?
  • Are you crashing at launch or while playing?
  • Do you own SMB4, or access it via EA Play?
  • If possible, share a Screenshot or Clip...
  • If on PC, please share a DxDiag file and an EA app Error ID Number

Thanks!

Shenoyyy's avatar
Shenoyyy
2 years ago
  • EA ID 
  • Shenoyyy
  • Are you getting an error message?
  • No
  • Are you crashing at launch or while playing?
  • Shortly after launch after first cutscene plays
  • Do you own SMB4, or access it via EA Play?
  • Access Via EA Play through xbox gamepass
  • If possible, share a Screenshot or Clip...

  • If on PC, please share a DxDiag file and an EA app Error ID Number

Error ID: 108c6bca-e868-410e-b9ba-444ebeb4d4ad

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