SMB4 crashing on launch EA app PC
Metalhead logo with sound plays. Cutscene plays with sound. SMB4 logo appears and game crashes. I have tried: Allowing a Windows Firewall Exception. Adding a "High Performance" entry in Nvidia ...
Forum Discussion
EA_Illium
Community Manager
Community ManagerHey Everyone,
If you are still seeing crashes for SMB4 on the EA app, let us know the following if you have not already:
- EA ID
- Are you getting an error message?
- Are you crashing at launch or while playing?
- Do you own SMB4, or access it via EA Play?
- If possible, share a Screenshot or Clip...
- If on PC, please share a DxDiag file and an EA app Error ID Number
Thanks!
EA ID: japaneseimport88
Are you getting an error message? No
Are you crashing at launch or while playing? At launch, post first cutscene
Do you own SMB4, or access it via EA Play? EA Play
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag file and an EA app Error ID Number
Try disabling your internet and launching the game, then reenable the internet. I think its an issue with our cloud profile
Disabling internet worked! It launches fine with no internet.
I thought maybe creating some type of save file (franchise) could possibly overwrite the cloud data when back online, but it still crashes when connected to the internet.
@EA_Illiumwe have it narrowed down, and I think @FloatyPoint is correct. Some sort of cloud issue.
I tried to reinstall today.
There was a new pop-up, NOT the EA app, but a separate Origin login page to give my computer permission to run this game.
Signed in and..........
It still crashes.
@EA_IlliumIt's still not fixed.
I had the same exact issue and disabled internet and it worked.
This needs to be fixed. I should not have to disable my internet every time I want to play this game.
Ahh you legend! Disabling my network adapter finally let me launch this! Thanks bud
As for EA:
This game is shockingly badly made it launches in 640 x 480 no matter what I selected for my options the previous launch my resolution should be 5120 x 1440 what kind of 90s game are you making that needs to launch in 640 x 480!
It crashes on launch if I have an active internet connection - how long does it take to find the * call you are making at the menu screen and just delete the thing! After I reactivate the internet connection the game says I'm "Online" so you clearly manage it better after launch. Just use that!
Fix your game! This thread is too old to still be an issue for any developer let alone a major one.
Based @BlossomOTG
Thanks for keeping this alive.
The list of troubleshooting I've done, including reformatting my entire computer, is on the verge of insanity.
AND IT STILL ISN'T FIXED
After weeks of never having a problem, this started with me, too.
The only fix is disabling internet.
It never happened until I changed my EA username and nickname, so I suspect that's causing me some problem with the cloud syncing -- something not matching up. Changing my name back to my old one did not fix the problem, however.
How ridiculous that there is no fix for this issue.
