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stealthturkey's avatar
stealthturkey
Rising Traveler
2 years ago

SMB4 crashing on launch EA app PC

Metalhead logo with sound plays.

Cutscene plays with sound.

SMB4 logo appears and game crashes.

I have tried:

  • Allowing a Windows Firewall Exception.
  • Adding a "High Performance" entry in Nvidia Control Panel
  • Disabled Nvidia Overlay
  • Repairing in EA app.
  • Running EA as admin.
  • Running SMB4 as admin.
  • Running SMB4 in compatibility mode.
  • Repairing Microsoft Visual Redistributables in the games files
  • Repairing Microsoft Visual Redistributables through Windows.

  • Using the EA Cleanup tools in the game files
  • Re-installing.
  • Re-installing on a different drive/directory.
  • Running SFC /scannow to search for damaged files.
  • Soft reinstalling Windows with Media Creation Tool.
  • Reformatting my entire PC.

Windows 10 home 64 bit.  Ryzen 7 5800x.  RTX 4070.  32GB 3200mhz RAM.  1TB m.2 SSD

I have the same error every single time.  I found the error in event viewer.  My research says that the ucrtbase.dll is tied to the Microsoft Visual Redistros, which is why repairing those was part of my troubleshooting.

Here's the dump:

Faulting application name: supermegabaseball.exe, version: 1.0.2056.0, time stamp: 0x6560f7d6
Faulting module name: ucrtbase.dll, version: 10.0.19041.3636, time stamp: 0x81cf5d89
Exception code: 0xc0000409
Fault offset: 0x000000000007286e
Faulting process id: 0x5ad0
Faulting application start time: 0x01da2c9cee1fdbc9
Faulting application path: C:\Program Files (x86)\Super Mega Baseball 4\supermegabaseball.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: 40243bf9-e560-4c8d-94a3-c41d21fb33db
Faulting package full name:
Faulting package-relative application ID:

super mega baseball 4

36 Replies

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  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey @stealthturkey 

    Just to confirm you've tried running the system file checker? 

    If so, can you try uninstalling and reinstalling the VC++ files needed for SMB4 in case there is a corruption issue? 

    If so, is there a separate drive we can use to install the game and to check if this continues? Also, do you play any other games via the EA app?

  • stealthturkey's avatar
    stealthturkey
    Rising Traveler
    2 years ago

    Yes on drivers and updates.

    Nothing else running with EA/SMB4.  No Nvidia replay, no other games/clients/overlays.  Nothing.  SMB4 folder has full control in security settings.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @stealthturkey 

    Apologies for the delay. after you reformatted windows did you grab the latest updates and drivers?

    If so to check do you run anything else when trying to launch SMB4? If not, can you check you have full read/write access to the install location? 

    Thanks!

  • stealthturkey's avatar
    stealthturkey
    Rising Traveler
    2 years ago
     
     

    Metalhead logo with sound plays.

    Cutscene plays with sound.

    SMB4 logo appears and game crashes.

    I have tried:

    • Allowing a Windows Firewall Exception.
    • Adding a "High Performance" entry in Nvidia Control Panel
    • Disabled Nvidia Overlay
    • Repairing in EA app.
    • Running EA as admin.
    • Running SMB4 as admin.
    • Running SMB4 in compatibility mode.
    • Repairing Microsoft Visual Redistributables in the games files
    • Repairing Microsoft Visual Redistributables through Windows.
    • Clearing cache in EA App.
    • Clearing %appdata% cache
    • Using the EA Cleanup tools in the game files
    • Re-installing.
    • Re-installing on a different drive/directory.
    • Running SFC /scannow to search for damaged files.
    • Soft reinstalling Windows with Media Creation Tool.
    • Reformatting my entire PC.

    Windows 10 home 64 bit.  Ryzen 7 5800x.  RTX 4070.  32GB 3200mhz RAM.  1TB m.2 SSD  MOBO and GPU drivers are up to date.

    I have the same error every single time.  I found the error in event viewer.  My research says that the ucrtbase.dll is tied to the Microsoft Visual Redistros, which is why repairing those was part of my troubleshooting.

    Here's the dump:

    Faulting application name: supermegabaseball.exe, version: 1.0.2056.0, time stamp: 0x6560f7d6
    Faulting module name: ucrtbase.dll, version: 10.0.19041.3636, time stamp: 0x81cf5d89
    Exception code: 0xc0000409
    Fault offset: 0x000000000007286e
    Faulting process id: 0x5ad0
    Faulting application start time: 0x01da2c9cee1fdbc9
    Faulting application path: C:\Program Files (x86)\Super Mega Baseball 4\supermegabaseball.exe
    Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
    Report Id: 40243bf9-e560-4c8d-94a3-c41d21fb33db
    Faulting package full name:
    Faulting package-relative application ID:

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