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stealthturkey's avatar
stealthturkey
2 years ago

SMB4 crashing on launch EA app PC

Metalhead logo with sound plays.

Cutscene plays with sound.

SMB4 logo appears and game crashes.

I have tried:

  • Allowing a Windows Firewall Exception.
  • Adding a "High Performance" entry in Nvidia Control Panel
  • Disabled Nvidia Overlay
  • Repairing in EA app.
  • Running EA as admin.
  • Running SMB4 as admin.
  • Running SMB4 in compatibility mode.
  • Repairing Microsoft Visual Redistributables in the games files
  • Repairing Microsoft Visual Redistributables through Windows.

  • Using the EA Cleanup tools in the game files
  • Re-installing.
  • Re-installing on a different drive/directory.
  • Running SFC /scannow to search for damaged files.
  • Soft reinstalling Windows with Media Creation Tool.
  • Reformatting my entire PC.

Windows 10 home 64 bit.  Ryzen 7 5800x.  RTX 4070.  32GB 3200mhz RAM.  1TB m.2 SSD

I have the same error every single time.  I found the error in event viewer.  My research says that the ucrtbase.dll is tied to the Microsoft Visual Redistros, which is why repairing those was part of my troubleshooting.

Here's the dump:

Faulting application name: supermegabaseball.exe, version: 1.0.2056.0, time stamp: 0x6560f7d6
Faulting module name: ucrtbase.dll, version: 10.0.19041.3636, time stamp: 0x81cf5d89
Exception code: 0xc0000409
Fault offset: 0x000000000007286e
Faulting process id: 0x5ad0
Faulting application start time: 0x01da2c9cee1fdbc9
Faulting application path: C:\Program Files (x86)\Super Mega Baseball 4\supermegabaseball.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: 40243bf9-e560-4c8d-94a3-c41d21fb33db
Faulting package full name:
Faulting package-relative application ID:

super mega baseball 4

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  • stealthturkey's avatar
    stealthturkey
    11 months ago

    I tried to reinstall today.

    There was a new pop-up, NOT the EA app, but a separate Origin login page to give my computer permission to run this game.

    Signed in and..........

    It still crashes.

    @EA_IlliumIt's still not fixed.

  • treetrunks2793's avatar
    treetrunks2793
    New Rookie
    11 months ago

    I had the same exact issue and disabled internet and it worked.

    This needs to be fixed. I should not have to disable my internet every time I want to play this game.

  • BlossomOTG's avatar
    BlossomOTG
    11 months ago

    Ahh you legend!  Disabling my network adapter finally let me launch this!  Thanks bud

    As for EA:

    This game is shockingly badly made it launches in 640 x 480 no matter what I selected for my options the previous launch my resolution should be 5120 x 1440 what kind of 90s game are you making that needs to launch in 640 x 480!

    It crashes on launch if I have an active internet connection - how long does it take to find the * call you are making at the menu screen and just delete the thing!  After I reactivate the internet connection the game says I'm "Online" so you clearly manage it better after launch.  Just use that!

    Fix your game!  This thread is too old to still be an issue for any developer let alone a major one.

  • stealthturkey's avatar
    stealthturkey
    11 months ago

    Based @BlossomOTG 

    Thanks for keeping this alive.

    The list of troubleshooting I've done, including reformatting my entire computer, is on the verge of insanity.

    AND IT STILL ISN'T FIXED

  • caseymyer's avatar
    caseymyer
    10 months ago

    After weeks of never having a problem, this started with me, too.

    The only fix is disabling internet.

    It never happened until I changed my EA username and nickname, so I suspect that's causing me some problem with the cloud syncing -- something not matching up. Changing my name back to my old one did not fix the problem, however.

    How ridiculous that there is no fix for this issue.

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