Spore - Chat Support won't help me

Hi all,

Based on information found, for example in this topic:
Spore Help | EA Forums - 10524413

I prepared my proof, contacted Chat Support, and then was rejected. Not because my proof was invalid, not because my proof was cropped or edited, not because I was impolite.. No.. It was rejected because in 2013 the confirmation e-mails from Steam don't look like the proof they are expecting according to their instructions..

Despite asking twice to transfer me to someone with more knowledge, or a manager, to resolve the issue, this support agent "Komal" just keeps denying me support until I provide him with a screenshot of something that does not exist.

Attached is the chat transcript, it is in Dutch, to help understand the issue..

How can we resolve this problem, and add the games to my EA account?

Wkr,
Marcel