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Zorjo's avatar
Zorjo
Rising Newcomer
14 days ago

Spore Galactic Edition: Cannot access online features or redeem activation key

Hello,

I own an original Spore Galactic Edition purchased at launch in 2008. I can still install the game from the original DVD, but it cannot connect to the online servers, so I cannot access the Sporepedia or any online features.

I tried redeeming the original activation key printed in the manual through the EA App, but it says the code has already been redeemed. However, Spore does not appear in my EA library.

Is there any way to restore or add the game to my EA account so I can access all its online features?

Interestingly, when I log into the official Spore website using the same EA account, my profile still shows the only achievement I unlocked years ago, which suggests my old account is still linked somehow.

I have photos of my original game, manual, and activation key if you need them for verification.

Thank you very much.

spore

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    3 hours ago

    Hey there, I’m sorry you’re having trouble activating Spore.

    The error message suggests that the game code has already been redeemed on an EA Account. It may have been used on a different account that you no longer remember, or it may already be linked to your current account but not appearing in your EA app Library due to an entitlement issue.

    EA Help should be able to check which account the code is linked to and investigate whether there is a problem with the game entitlement. I recommend contacting them directly for further assistance. 

    https://help.ea.com/en/ 

    I hope this helps.

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