Wild Hearts Game Missing
Hello, I was looking into my account and I notice it says I both have WILD HEARFTS and also don't have it at the same time, curious as to why? I see it under "owned games" in my support page but ...
Forum Discussion
Also, for additional context, yes other steam games are showing up fine, its ONLY the BF6 that is missing which is the one I have the open beta for which I believe has the same back end name as the live game somehow.
EA_cuervo
Community Manager
Community ManagerThanks for the additional details.
For Battlefield 6, just to double-check, are you currently able to launch the full game normally through Steam? I saw that you mentioned being able to log in and invite friends, but I’d like to make sure the game itself is fully accessible and playable from Steam.
The Open Beta you’re seeing is a separate entitlement from the full game. If you’d prefer to have that removed from your account, you can contact EA Help and ask them to check whether they can remove the Beta entitlement for you.
As for WILD HEARTS, unfortunately we still aren’t able to check account entitlements or account history from the forums, so I can’t verify why it’s appearing this way on your account.
If you’re still unable to get this resolved with the support team, let me know and I can send you a DM with some additional information to help with the next steps.
Yes, the game runs and opens fine on steam. What I meant by invite friends is it looks like I can invite my friends from my EA account that is linked to steam. Which to me comes across as it's linked, the game just won't show up in my library on the EA side.
Thanks again for responding.
Yeah I'd like next Steps, I just want my WILDHEARTS game if I really am supposed to have it and I'd love to have the dogtag from playing in beta.
Let me know if there is any additional information from you.
