DLC Entitlement FAQ (PS4)

Some PlayStation 4 users have reported issues with accessing their additional content when playing DiRT Rally 2.0.

Here are some things you can try in order to resolve the issue and enjoy the latest content.

The error:

When a player attempts to use downloadable content in My Team, an error message may appear saying that they are “Missing Entitlements”.

This could be caused by a few things:

• The DLC content isn’t installed on your PlayStation 4.
• The DLC content is installed on your PlayStation 4, but the game cannot find it on the console.
• The DLC content is tied to a player’s primary PlayStation 4, and they’re playing the game on a secondary console.

Checking that the content is installed on the console:

First, let’s ensure that the new content is installed on your console.

• Head to [Freeplay] and then to [Time Trial].
• Choose a location and the car(s) you’re trying to access.
• If you can begin the event then the content is installed.
• If you cannot locate the content, head to the PlayStation store to download your purchased content.

Once you’ve confirmed the content is installed on your console, restart the DiRT Rally 2.0 application and attempt to access it in My Team.

Restore your PlayStation 4 licenses:

If the content is installed on your console and you’re still getting an error, you may need to refresh the licenses for your content:

• Sign in to your account on PlayStation Network under which you purchased the content.
• From the Home screen, go to [Settings] > [Account Management], and select [Restore Licenses]. Click [OK] when done.
• Go to the [Library] > [Purchased], select the game you’ve purchased the add-on for and select the add-on.

Access the content on your primary PlayStation 4:

If the content is installed on your console and you’re still getting an error, you may need to set your console as your primary PlayStation 4. Here’s how you do that:

• Sign in to your account on PlayStation Network under which you purchased the content.
• From the PS4 Home screen, go to [Settings] and select [Account Management].
• Select [Activate as Your Primary PS4], then [Deactivate] then [Reactivate].

 Once this is done, restart the DiRT Rally 2.0 application and attempt to access your content in My Team.

Contact us:

If you have tried all of the above and you still cannot access your downloaded content in My Team, you can contact us at custservice@codemasters.com and we’ll look into it.

Make sure to provide us with your PlayStation Network username, which country you’re located in and details of which content you are having trouble accessing.