I am having trouble playing online on Need For Speed Rivals, it gave me an error message saying that it looks like I have been away a while, we sent a password reset to your email. Does anyone know how to fix this on Xbox Series S or have any suggestions?
Community ManagerAre you using any special characters that are only available in a specific language when creating the new password?
No I do not, there is no official confirmation that my password has been changed. I still can't connect to the online servers. I think it must be on EAs side.
Community ManagerAfter resetting the password, do you get a message saying it's been updated successfully?
No I am not able to use my new password
Community ManagerAfter you reset your password, are you able to use your new password to log in to help.ea.com?
That did not work, I tried it multiple times, it still gives me the same error message
Community ManagerHey there, it seems that you need to reset your password for the EA account. If you can't find the link for the password reset, you can do so by following these steps: https://help.ea.com/en/help/account/reset-password-expired-credentials/
