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ndnkiwi's avatar
ndnkiwi
Not applicable
3 months ago
Solved

Not receiving any login code via email.

I'm not able to log into my EA account due to not receiving any codes via the email. Not a single email has showed up in any of my folders (inbox, spam, etc) I haven't been able to get any codes. I t...
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  • EA_mplsnow's avatar
    EA_mplsnow
    3 months ago

    Hey ndnkiwi​

    If you're not receiving a verification email from us, can you please give the following troubleshooting steps a try: 

    • Navigate to your inbox Settings > Junk Mail (for Hotmail) or Settings > Filters and Blocked (for Gmail) and make sure [email protected] is a safe sender or an unblocked address
    • Locate an email from [email protected] and allow images to be displayed
    • Send a reply to an email from [email protected]


    If you're still facing issues, it might be worth connecting with live support to add a secondary email to the account and opting to receive a verification code through that email instead. 

    Let us know how it goes, thanks! 

ndnkiwi1's avatar
ndnkiwi1
Newcomer
3 months ago

I am no longer able to get into the account for this as well.

It's now also forcing me to sign in and fails on the code.
The loop is continuing to persist regardless of the incognito or private tab. It keeps making me log in

If I can get into my account or if someone can release all the games linked to the account I can recreate it or something.

Thanks again for any help!

EA_mplsnow's avatar
EA_mplsnow
Icon for Community Manager rankCommunity Manager
2 months ago

ndnkiwi1​ There should be a continue as guest option when accessing the web form (see below), have you tried using that option? Once you fill in all of the requested information with 'Login issues' as your topic and click 'Submit,' you should be redirected to a self-service page with the option to chat with an advisor. 

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