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I have absolutely the same issue. When I download and install the game it works well, but when I download my cloud save the game freezes on a splash screen.
I opened support tickets in the in-game chat multiple times but have no positive result.
Today, in response to my next ticket, I was advised to post in this chat to see if there are other people with the same problem.
I was also informed of the following: «we have forwarded your report as feedback to our game team and if they determine enough players have the same problem and the problem is technically addressable with a patch, or if a work around is possible in the game so they can furnish better game-play experience for you»
I ask everyone who has the same problem to write here! The more people write, the greater the chance that the problem will be solved!
Same issue for me S23ultra
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