Hello everyone, The GRID Legends team have been keeping an eye on the conversations and reports from players who are experiencing performance issues on Xbox Series X|S consoles. This is something the team is actively investigating and looking to resolve as soon as possible. In order to help the development team further locate the causes of crashes and related issues, we would like you to report Xbox Series X|S crashes and using the following template: Gamertag x Date/Time of Crash x Did you play the game using Quick Resume at the time, or do you fully Quit the game after each session? x When the game crashed this time, which of the following were you using? Car: x Track: x Game Mode: x Camera Angle: x Weather/Time: x Were you playing in 60hz or 120hz mode? x Were you playing in 4K? x Were you playing online or offline? X Related to the above, were you switching from Online to Offline before your race, or the other way round? x If you were playing online, how many human players (approx.) were in the race with you? x Were you using Flashbacks? x Please keep your responses to this thread only, so that all reports are in one place and be easily sent for the team to review and find a fix. Thank you in advance for your replies and we hope to get a fix out as soon as possible.

I'm delighted to share that Microsoft has informed us they have resolved the issue. Providing your console is connected to the internet and is able to download the latest Xbox system update as well as the v2.0 update for GRID Legends that released on May 19th, you should no longer see Xbox shutdowns related to the game. Thank you all for your patience!

Xbox Series X|S Crashes • Info Requested from Dev Team

126 Replies

StellaTulip75
3 years ago
Gamertag
StellaTulip
Date/Time of Crash
during the last 2 weeks since installed the game, multiple time a day
Did you play the game using Quick Resume at the time, or do you fully Quit the game after each session?
No
When the game crashed this time, which of the following were you using?
Car: any car
Track: any track
Game Mode: any mode
Camera Angle: any
Weather/Time: any, rain or also the most simple track with no car, it seems independent on the complexity of the track/cars/weather/details
Were you playing in 60hz or 120hz mode?
tried both, 60hx and 120hz, it crashes with both mode
Were you playing in 4K?
yes
Were you playing online or offline?
normally i play offline
Related to the above, were you switching from Online to Offline before your race, or the other way round?
no
If you were playing online, how many human players (approx.) were in the race with you?
i didn't play online
Were you using Flashbacks?
it happen regardless if I used them or not, so crashes also when I didn't use them at all
StellaTulip75
3 years ago
It crashed again few minutes ago, in career mode, semi-pro, touring, fully upgraded super tourers, Havana circuit.
PimpedPrincess
3 years ago
Gamertag
Pimpedprincess
Date/Time of Crash
Happens every time I try and play it, last attempt was today, 17/3/2022
Did you play the game using Quick Resume at the time, or do you fully Quit the game after each session?
Fully quit every time
When the game crashed this time, which of the following were you using?
Car: Cadillac prototype class
Track: Dubai
Game Mode: time attack/career
Camera Angle: bonnet view
Weather/Time: daytime sunny
Were you playing in 60hz or 120hz mode?
60hz
Were you playing in 4K?
Yes
Were you playing online or offline?
Offline
Related to the above, were you switching from Online to Offline before your race, or the other way round?
No
If you were playing online, how many human players (approx.) were in the race with you?
N/a
Were you using Flashbacks?
Yes
StellaTulip75
3 years ago
I have two video for the beginning of the track and car selection and the crash itself but i cannot upload it because of file format and size. if you send me a credential to a FTP or any other system i can upload 2 video mp4 of few MB each.
PJTierneyCM
Codemasters Team
3 years ago
@StellaTulip75 wrote:

I have two video for the beginning of the track and car selection and the crash itself but i cannot upload it because of file format and size. if you send me a credential to a FTP or any other system i can upload 2 video mp4 of few MB each.

Can you upload a video to YouTube, make it unlisted, and share the link here?
StellaTulip75
3 years ago
the track which always seems to crash is the career mode, semi-pro, turing, fully upgraded-heritage super tourer (1 round), it is Havana in opposite sense, car nissan skyline GT-R fully upgraded.
StellaTulip75
3 years ago
the track which always seems to crash is the career mode, semi-pro, turing, fully upgraded-heritage super tourer (1 round), it is Havana in opposite sense, car nissan skyline GT-R fully upgraded.
here the full video with the crash at the end.
https://youtu.be/K3OaoYr0Fas
morganf1
3 years ago
Gamertag
Morganf1
Date/Time of Crash
17/03/22
Did you play the game using Quick Resume at the time, or do you fully Quit the game after each session?
Always quit and start fresh
When the game crashed this time, which of the following were you using?
Car: ginetta g55 GTA
Track: Chicago Wabash run
Game Mode: elimiantion
Camera Angle: bonnet cam
Weather/Time: day rain
Were you playing in 60hz or 120hz mode?
60hz
Were you playing in 4K?
Yes 4k Dolby vision
Were you playing online or offline?
Offline
Related to the above, were you switching from Online to Offline before your race, or the other way round?
No stayed offline
If you were playing online, how many human players (approx.) were in the race with you?
Na
Were you using Flashbacks?
No
gotrixo
3 years ago
Note: I will be updating my post with specific dates and times and more information when the crash happens.
Gamertag
TriXinised
Date/Time of Crash
20, March 2022. - 03:10 AM UTC.
Did you play the game using Quick Resume at the time, or do you fully Quit the game after each session?
No, I always fully quit a game before relaunching the game. I do not use quick resume feature very much at all.
When the game crashed this time, which of the following were you using?
Car: Aston Martin Vantage GTE ( happened during the crash on 20 March, but I believe car is irrelevant)
Track: TBA ( same as above)
Game Mode: Online/Offline/Story mode
Camera Angle: Far behind ( can see the car fully)
Weather/Time: Any
Were you playing in 60hz or 120hz mode?
Tried both 60hz and 120hz with the same result.
Were you playing in 4K?
No, as I play on gaming monitor which does not support 4K.
Were you playing online or offline?
Both.
Related to the above, were you switching from Online to Offline before your race, or the other way round?
Can't remember for sure but I mainly play both online and offline.
If you were playing online, how many human players (approx.) were in the race with you?
TBA
Were you using Flashbacks?
Yes and No. ( I'm certain however that crashes do happen irrelevant of this selection)
MORPHIUM6
3 years ago
MORPHIUM666
2.march 2022 after 11.56am (have it recorded on phone),
From Start (After crash that turned xbox off) started story from begin) performed Power cycle, reinstall game, deleted save data from cloud and console storage.
Car - First Car in story mode at "New beginnings" chapter - First introduction race
Used flashback
https://youtu.be/AG_TG4tlR0s
Chase camera view
Xbox set in 120Hz in 4K
10th March, After 10.49 pm
Story mode -Moscow Race -Finish 10th or above chapter with Modified tuner Mustang, again after reinstall game, deleted save data from cloud and console storage. managed play longer than til introduction race..only to Moscow race chapter in story mode.
Xbox set to 120hz in 4K
Chase camera view
https://youtu.be/iVIl9L0a9bA
10th March after 10pm after previous crash, restarted game from deleted data from cloud and local storage. Started story mode again. Managed play story until Yokohama Docks Elimination race with FORD GT. I crashed with car so wanted restart race. after race game crashed ( I stopped recording)
Chase view, same xbox display settings
https://youtu.be/JjGWR492PGw
10th. March after 11.26pm from restart game after crash of previous above mentioned. didn't uninstall or deleted datas. just restart game.
Again playing story, managed play til- "Beat Valentin Manzi" chapter with stadium track in Paris
https://youtu.be/ogQppm8RGgA
11tg March after 0.34am after previous crash above mentioned, deleted data everywhere, reinstalled game. started play story mode again 45 mins from relaunch game til chapter "Manzi Digs Deep" where crashed at moment raced with FORD Gt multiclass race in Chicago.
same settings and camera view.
https://youtu.be/4q8XCDHczAU
After few days didn't record itbut crashed in race creator too, can't remember what track or car..but it did same..it simply crashes anytime, either MULTIPLAYER or offline, story or race creator..
Date ifvrecording is real but when comprimed in phone, date of it changed on date comprimation day.