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troyfitz1969's avatar
troyfitz1969
2 years ago
Solved

Can't purchase Season 11 Pro Pass

When I'm in the Pro Pass screen, pressing X on the Xbox Series X doesn't do anything to activate/purchase the Premium tier.  Is there another way to purchase?  Am I missing something?  I don't see an...
ea sports pga tour
technical issues
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hey @troyfitz1969 

    When you have a moment, can we also try the following if you have not?

    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 
troyfitz1969's avatar
troyfitz1969
2 years ago

If I'm NOT in the game, it doesn't appear on the Quick Resume menu.

If I'm IN the game, go to the Quick Resume menu and choose to remove it, the game closes.  When reloaded, it's back on the Quick Resume menu.

How do I prevent it from being on the Quick Resume menu?

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hey @troyfitz1969 

So Quick Resume is a feature Xbox/Microsoft added to the Xbox Series X (and S I believe). Essentailly it holds your last 2-4 games in memory to quickly switch to in-between them without having to fully restart. 

I'm not aware of a way to completely disable the feature, With the new generation of Xbox the proper way to fully close a game when playing is to...

  1. Hit the Xbox controllers power button. 
  2. Navigate to the game tile on the left hand menu
  3. Press the Start button (right center button with the 3 stacked lines) 
  4. Then select "Quit"

    P.S. You can also see which games are in QR by select the "My Games and Apps" option from the left-hand menu. 

However you will need to do this every time you launch a game, as the console automatically puts it back in this Quick Resume state once you launch the title again. 

I've seen issues with my XSX with downloading games/updates if I have alot of games stored in QR, or with some games not refreshing or syncing correctly because of how the QR feature might start them. 

Generally there should be some sort of image that pops up when you launch a game if it's doing so from Quick Resume, If you do run into an issue where something isn't loading or giving connection related errors. Trying to close it and relaunch can help. 

Cheers!

  • troyfitz1969's avatar
    troyfitz1969
    2 years ago

    The steps you provided is exactly how I close all my games. 

    And I as I stated before, trying to remove it from the Quick Resume menu closes the game and reloading it causes it to go back to Quick Resume.

    I've tried everything I can think of and every suggestion that has been provided to me (which I appreciate) and I can't purchase the Premium Pro Pass.  I guess EA doesn't want my money.  Lol.

  • Mark_Miwurdz's avatar
    Mark_Miwurdz
    Seasoned Ace
    2 years ago

    If you see the 'it's in the game' intro screen, it means you have removed the previous quick resume.

  • troyfitz1969's avatar
    troyfitz1969
    2 years ago

    I see that every time it loads

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey @troyfitz1969 

    When you have a moment, can we also try the following if you have not?

    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 
  • troyfitz1969's avatar
    troyfitz1969
    2 years ago

    Been out of town for work this week.  Booted up my Xbox this morning and it required a system update.  After the update, the Premium Pro Pass purchase was working.  IDK. 

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