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troyfitz1969's avatar
troyfitz1969
2 years ago
Solved

Can't purchase Season 11 Pro Pass

When I'm in the Pro Pass screen, pressing X on the Xbox Series X doesn't do anything to activate/purchase the Premium tier.  Is there another way to purchase?  Am I missing something?  I don't see an...
ea sports pga tour
technical issues
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hey @troyfitz1969 

    When you have a moment, can we also try the following if you have not?

    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 
troyfitz1969's avatar
troyfitz1969
2 years ago

The steps you provided is exactly how I close all my games. 

And I as I stated before, trying to remove it from the Quick Resume menu closes the game and reloading it causes it to go back to Quick Resume.

I've tried everything I can think of and every suggestion that has been provided to me (which I appreciate) and I can't purchase the Premium Pro Pass.  I guess EA doesn't want my money.  Lol.

Mark_Miwurdz's avatar
Mark_Miwurdz
Seasoned Ace
2 years ago

If you see the 'it's in the game' intro screen, it means you have removed the previous quick resume.

  • troyfitz1969's avatar
    troyfitz1969
    2 years ago

    I see that every time it loads

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey @troyfitz1969 

    When you have a moment, can we also try the following if you have not?

    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 
  • troyfitz1969's avatar
    troyfitz1969
    2 years ago

    Been out of town for work this week.  Booted up my Xbox this morning and it required a system update.  After the update, the Premium Pro Pass purchase was working.  IDK. 

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