Forum Discussion

ChipDiggz's avatar
3 years ago

Competitive not loading, black screen back to main menu

Product: EA SPORTS PGA TOUR
Platform:PC
Summarize your bug COMPETITIVE MATCHES WILL NOT LOAD WITHOUT ERRORS. SCREEN GOES BLACK FOR 30 SECONDS AND RETURNS TO MAIN MENU
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? TRY JOINING COMPETITIVE MATCH
What happens when the bug occurs? GOES BACK TO MAIN MENU
What do you expect to see? THE GAME WORKING

ONLINE DOESNT WORK! GAME WILL NOT LOAD COMPETITVE MATCH WITHOUT A LOADING ERROR. THIS HASNT BEEN FIXED SINCE I PURCHASED THE GAME! 

9 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    HI @ChipDiggz Can we try the following if you have not already and check if this continues?

    • EA App's Cache (Top Left Menu > Help > App Recovery) 
    • Repair/Verify your game based on which client you are launching from
      • EA App - Repair (My Collection > Tile Dots > Repair)
      • EGS - Repair (Library > Tile dots > Manage > Verify)
      • Steam - Verify in your library
    • Run the System File Checker tool then Check for Windows and GPU updates  
    • Check for other applications that may be limiting EA App or Game performance
    • Connection and Advance Connection Guides 
    • Untick the options in LAN Settings (make sure nothing is checked under Proxy Server) 
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
  • Lately it just goes back to the main menu after 30+ second black screen, BUT it used to say "Load error, disconnected from server". 

  • Can I get some actual tech support for this issue, via email ? 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @ChipDiggz For email or chat support you can make a case on our help site, 

    If we are getting that message we might still be running into a connection issue. What type of network do you use with your PC?

  • Seriously? That link just brings you back here. Please connect me with a human contact. 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    HI @ChipDiggz To confirm what options are you selecting when making a case?

    Our help site will first attempt to give troubleshooting steps that our advisor would also be giving. If none of those resolve your issue what options are you shown before getting back to Answers HQ?

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    @ChipDiggz Also to check what type of network are you using with your PC? And, is anything else running on your device when you attempt to play PGA Tour?

About PGA Tour Franchise Discussion

Discuss the latest news and game information around the PGA Tour Franchise in the community forums.2,984 PostsLatest Activity: 2 days ago