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firemedic1401's avatar
firemedic1401
3 years ago
Solved

Constant Reconnect to servers

Is anyone else constantly getting kicked off the servers? I'm trying to do the sponsor challenges but I can't even get thru a few hole and I get kicked off loosing any progress I've  made? Says I los...
ea sports pga tour
technical issues
  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hey @firemedic1401 To check can we try the following steps for the Xbox platform and check if this continues?

    Spoiler
    • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 

    Cheers!

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

HI @firemedic1401 Could we get a few more details about this, so we can take a further look?

Platform:

PSN ID/Xbox GT:

Region:

Are you getting an error message?

Date this issue started (is it still happening?)?

Is anything else happening?

Please share any steps you've tried to far to resolve the issue:

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag

 

Cheers!

firemedic1401's avatar
firemedic1401
3 years ago

Platform:Xbox X

PSN ID/Xbox GT:Firemedic1401

Region:US

Are you getting an error message? You have been disconnected from servers press A to reconnect. What 10 sec and it connects back.

Date this issue started (is it still happening?)? Since the game came out yes still happening.

Is anything else happening?loose all progression on whatever I'm trying to play.

Please share any steps you've tried to far to resolve the issue:

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hey @firemedic1401 To check can we try the following steps for the Xbox platform and check if this continues?

    Spoiler
    • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 

    Cheers!

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