Forum Discussion
12 Replies
- EA_Aljo2 years ago
Community Manager
Hi there, @schollme55
If you're not using a Chrome browser, try that. Also, clear your cookies and cache. Let me know how it goes. Thanks!
I use the Chrome browser. What does it mean "try that"".
I cleared cookies and cache but nothing changed.
I still have to log in after several hours.
- @schollme55 Althouigh I checked "Remeber me"!
- EA_Aljo2 years ago
Community Manager
Does this happen on both a PC and mobile device? Do you have your browser set to clear cookies when it closes? Are you logging in on multiple devices?
Yes I'm logging in on a PC and a notebook.
I have the same experience for what it's worth and I know at least some others do too. I don't keep track as it's just 'normal' but I'm pretty sure I need to 'sign in' at least once every day on both Windows 10 laptop and Android 11 phone, both using Chrome. I just have to click on the 'sign in' button but not enter login details as these are clearly being stored. Having clicked on this the page then seems to load about 3 times before it's finally happy too.
That's exactly what I'm experiencing too.
- EA_Aljo2 years ago
Community Manager
Having to sign in once a day is normal. I thought it was happening more often than that for you.
@EA_Aljo wrote:Having to sign in once a day is normal. I thought it was happening more often than that for you.
I'll try to keep track of if it happens more often but for what it's worth no other I post on requires this.
- EA_Aljo2 years ago
Community Manager
I understand, but it's intended that you need to sign in daily here.