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Aprilbeforemay's avatar
Aprilbeforemay
Rising Traveler
2 years ago
Solved

EA servers

Why do EA servers go down numerous times a day? Why do EA try to blame users it's their system and connection and nothing to do with EA?

Can someone at EA elaborate please?

  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hey @Katybee_1313 

    can we give the following a try on PS5 to see if we can help with this?

    • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
    • Check for console updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open your PS5 NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Entering Safe Mode and Rebuild your PS database

    Cheers!

10 Replies

  • Beerrun4u's avatar
    Beerrun4u
    New Veteran
    2 years ago

    @EA_IlliumI'm on xbox and it happens multiple time a day. It seems to happen most with online stroke, but I've had it happen with online alt shot too. Basically, you think it's all going good then *bing* you're out of the room with the message that EA servers have disconnected. You hit A to continue then have to click down on the rt stick to reconnect. Sometimes you get back in the room as it's counting down and then get kicked again, other times you get in a new room with the same people from the disconnected one. The disconnect effects most people in the room as I've been in party chat with people when it happens and it wasn't just me.

  • Mark_Miwurdz's avatar
    Mark_Miwurdz
    Seasoned Ace
    2 years ago

    The talk is there's some players who block people routinely and this affects the lobbies in this way.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    HI @Beerrun4u 

    When you have a moment would it be possible to try the following?

    Cheers!


    Hey @Mark_Miwurdz 

     

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    Report players for cheating, abuse, and harassment

     

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  • Very annoying, I was on the 16th tee at -16 on the weekly pro tournament and got kicked out. Lost my tickets and score.  And my PS5 is directly connected to my wifi by lan cable.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey @Katybee_1313 

    can we give the following a try on PS5 to see if we can help with this?

    • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
    • Check for console updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open your PS5 NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Entering Safe Mode and Rebuild your PS database

    Cheers!

  • Aprilbeforemay's avatar
    Aprilbeforemay
    Rising Traveler
    2 years ago

    This happens everyday with myself also. It's an EA issue that they won't man-up and sort it out.

    The won't reimburse you you your lost coins either. 

    [CM - post edited to follow community guidelines]

  • Aprilbeforemay's avatar
    Aprilbeforemay
    Rising Traveler
    2 years ago

    Done this numerous times. It has nothing to do with anyone's set-up. It's an issue with EA servers.

    How can every single user worldwide cut off at the exact same time??? They all can't have issues with their systems. 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey @Aprilbeforemay 

    Thanks for the additional information, to confirm do you see this with PGA Tour or any EA game you attempt to play?

  • Aprilbeforemay's avatar
    Aprilbeforemay
    Rising Traveler
    2 years ago

    Just PGA Tour. I don't have any other EA games. But I have other games I play online and I have never once been disconnected. 

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