Lost Tickets trying to enter Daily or Weekly tournament

Hi @ToodleLouMFER To confirm we did have a patch come out today, if it fully downloaded?

If so can we try going through the following steps?

• Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
• Verify you signed into your PSN account
• Check for updates 
• Restore Licence
• Try the steps in our Connection and Advance Connection Guides 
• Open your PS5 NAT Type
• Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
• Entering Safe Mode and Rebuild your PS database

Thanks!

Product: EA SPORTS PGA TOUR
Platform:PlayStation 5
Summarize your bug I tried to enter the online tourney Back 9 - Tour level. Spent 2000 coins —- I did it 3 times so 6000 coins and I did not have any access to play the tourney so I’m out 6k coins. The 4 hole arcade and 6hole pro worked fine.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try to play online tourney -Back 9 Tour mode
What happens when the bug occurs? It takes my coins but will not let me play.
What do you expect to see? I expect to play the tourney I paid for

‌

Basically when I click on “Enter for 2000” it takes away the 2000 coins and the screen resets..  

I've been trying to start weekly tournaments at Royal Liverpool only to lose countless tokens as the game Doesn't advance to the tournament. Please sort it out Ea.

Just lost 3 tickets trying to enter weekly tournament, I would like them back.

Hi Everyone, 

If you are seeing an issue with losing tickets for weekly tournaments lets us know the following and we can take a further look:

Platform:

PSN ID/Xbox GT:

Region:

Are you getting an error message?

Date this issue started (is it still happening?)?

Is anything else happening?

Please share any steps you've tried to far to resolve the issue:

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)

Cheers!

PC Windows 11, EA ID i believe it is Shaleo83, only started today. I've tried restarting pc, checking for updates and repairing game files. I lost 1000 credits and 3 tickets tho the clip shows me trying to enter the free daily as i didnt want to lose anything else. I cannot upload a clip as mov and mp4 is not supported here

Same problem here, tried most of their solutions above, and still can not get a tourney. I played their game online and played other games online since the update. I am just gonna play something else now maybe next update tourneys will be available again. Thanks but no thanks EA Sports