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Npacgodx's avatar
2 years ago
Solved

PGA Tour 2023 Error 23 After Crash

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) PGA Error 23
Which client functionality are you experiencing this bug with? Performance
When did this happen? (dd.mm.yy hh:mm) 2/5/24
Summarize your bug There is a bug, error code 23, that stops me from playing career mode. I go into career mode and try to continue my career but it's like i haven't played before enen though my golfer is level 41. I've tried the 2 "fixes" in the forums: the one in the accessibility guide of the game and security on my computer. I this occured after a game crash.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Not sure how you can duplicate it.
What happens when the bug occurs? Can't play career mode
What do you expect to see? A fix to a problem that has been posted for months or a refund on the game I payed $80 for that I can't progress in.

2 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager
    12 months ago

    Hi @Npacgodx 

    The save may have been corrupted from the crash, can we try the following if you have not?

  • Hi, possibly corrupt after the crash yes.

    The following has been tried 

    • Repair/Verify your game via the EA App - Repair (Library > Tile Dots > Repair) - Cannot do this see attached image
    • EA App's Cache (Top Left Menu > Help > App Recovery) - DONE no result
    • Check for other applications that may be limiting EA App or Game performance - DONE started game with only vital programs running no result.
    • Close other running applications on your device - DONE no result
    • Run the System File Checker tool then Check for Windows and GPU updates  - DONE no result
    • Restart your device in Clean Boot mode, then just try running the client and game - Havent tried this

    After doing above steps except clean boot mode which i don't think should be needed to run your game. The issue has gone from bad to worse, i now get constat bombarded with error 23 messages to the point that ill just stop playing the game.

    Given the tedious steps above that i assume 50% of the community won't be able to do due to lack of computer knowledge ir ather you just if possible delete the game from my library and refund me. Gaming should be fun not a computer diagnostics course to be able to play.

    Thank you.

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